Job Opportunities in Netherlands
September 20, 2024
Courtyard by Marriott Curacao
FULL TIME
Safety and Security Agent
Are you the enthusiastic hospitality professional who will join our opening team ?
We are seeking to recruit a dynamic and service oriented
SAFETY AND SECURITY OFFICER
JOB DESCRIPTION AND REQUIREMENTS
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Courtyard by Marriott Curacao rules and regulations.
Fundamental requirements:
Soort dienstverband: Fulltime
Aanvullende vergoedingen:
We are seeking to recruit a dynamic and service oriented
SAFETY AND SECURITY OFFICER
JOB DESCRIPTION AND REQUIREMENTS
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Courtyard by Marriott Curacao rules and regulations.
Fundamental requirements:
- Use proper radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Access secured areas for authorized personnel.
- Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security, guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid/CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver and or First Aid/CPR as necessary
- Complete Incident/Accident reports in a clear and concise manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
- Document all deliveries.
- Patrol area to ensure that areas are secure and free of unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other requests.
- Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Courtyard by Marriott Curacao Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Courtyard by Marriott Curacao Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Two years of experience in Security area, preferable in Hospitality.
- Able to communicate in English, Spanish, Dutch and Papiamentu
- Able to work flexible hours, including overnight shifts
- Affinity with computers
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to employee and/or guests.
- Must be a resident of Curacao, with legal rights to work and live on the island.
Soort dienstverband: Fulltime
Aanvullende vergoedingen:
- Vakantiegeld
- Aanvullend pensioen
- Bedrijfsfeesten
- Bedrijfsopleiding
- Extra vakantiedagen
- Gezondheidsprogramma
- Kosteloos parkeren
- Lunchkorting
- Mogelijkheid tot promotie
- Pensioen
- Personeelskorting
- Productkorting werknemers
- Zorgverzekering
- MBO (Vereist)
- Hotelervaring: 2 jaar (Vereist)
- Supervisor ervaring: 1 jaar (Vereist)
- costumer service: 1 jaar (Vereist)
- Engels, Nederlands en Spaans (Vereist)
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