Job Opportunities in Netherlands
August 29, 2024
Corendon Hotels & Resorts Curaçao
Willemstad Curaçao
OTHER
Concierge Agent
Concierge Agent at Corendon Mangrove Beach Resort
Corendon Mangrove Beach Resort is seeking a dedicated and customer-oriented Concierge Agent to join our Concierge department. As a Concierge Agent, you will play a crucial role in ensuring our guests have a memorable and enjoyable stay at our resort.Responsibilities:
- Welcome guests upon arrival and provide them with a warm and friendly introduction to our resort.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Provide information and recommendations about local attractions, restaurants, and events to enhance the guest experience.
- Arrange transportation, including airport transfers and car rentals, as requested by guests.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Coordinate with other departments to fulfill guest requests, such as room service, housekeeping, and maintenance.
- Maintain a clean and organized concierge desk area, ensuring all necessary resources and information are readily available.
- Minimum of 1 year of experience in a customer service role, preferably in a hospitality or tourism setting
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in English, both written and spoken
- Knowledge of local attractions, restaurants, and transportation options
- Familiarity with computer systems and software, including MS Office
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and a passion for providing exceptional guest experiences
- Prior experience in a customer service role, preferably in a hotel or resort setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism.
- Knowledge of local attractions, restaurants, and events.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
We regret to inform you that this job opportunity is no longer available
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