Job Opportunities in Netherlands


September 17, 2024

Nordson

Maastricht

OTHER


Associate II, Inside Sales (f/m/d)


Roles and Responsibilities:
  • Commercial support for PA Field Service Technicians and PA Sales Specialists in assigned region to help customer opportunities, create submit and track quotations, maintenance contracts, installations
  • Invoicing service and spare parts based on service reports
  • Monitor service/parts orders and resolve customer complaints (missing parts, incorrect shipments, etc.) if needed
  • Responsible for PA customer account management (tele-sales)
  • Report all activities & customer data in CRM (C4C) system to ensure complete transparency
  • Keep C4C database updated and work with C4C ticketing system, including the invoicing of C4C service agreements
  • Identify opportunities for maintenance contracts by pro-actively analyzing customer data in C4C to be shared with the relevant team
  • Coordinate repair orders of our hot melt systems with our Nordson workshops in Maastricht, the Netherlands, and Lueneburg, Germany
  • Support PA management team by analyzing results (hit-rates, campaign successes, etc.) and creating reports on a regular base
  • Identify sales potential (spare parts, services, repair, rebuild) and trade-in potential by pro-actively analyzing customer data in C4C to be shared with the relevant team
  • Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales, spare parts and maintenance contracts.
  • Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware.
  • Generate working relationships with adhesive suppliers and partners
  • Initiate and coordinate development of action plans to drive profitable growth
  • Collaboration and consultation on exhibitions, open-houses, sales meetings and similar events

Skills and Qualifications:
  • At minimum an Associate’s Degree in a commercial discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as an Associate in Sales
  • Customer- and service orientation
  • Computer skills and ERP knowledge (SAP / C4C)
  • Ability to quickly respond and process all customer requests
  • Good all round experience in customer & account management through the use of remote working methods & tools
  • Ideally 5+ years of experience in customer service for technical industries
  • Experience & proven track record with managing customers via telephone, email & social media
  • Good written and verbal communication skills (Local language & English)
  • Independent way of working and solution-oriented thinking
  • Very good organizational skills.
  • Willingness to take responsibility
  • Resilience and flexibility
  • Very good ability to work in a team

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