Job Opportunities in Netherlands
September 20, 2024
infeurope S.A.
Amsterdam
2nd Line Support/Bespoke for CTIS in Amsterdam
We are looking for a 2nd Line Support/Bespoke for CTIS (Clinical Trial Information System) to work for multinational client in Amsterdam
Candidate should be citizen of member states of the European Union (EU nationality)
Task description:
- Start Date: 01/12/2024
- Duration: 31/12/2025, extensions possible
Candidate should be citizen of member states of the European Union (EU nationality)
Task description:
- Resolution of Incidents and Service requests.
- Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
- Application troubleshooting, deployments, minor configuration changes.
- End-to-end infrastructure/application monitoring.
- Bachelor degree of 3 years attested by a diploma, in Computer Science;
- Proven IT Support Analyst/Service Desk experience of minimum 4 years;
- Proven Application Developer Experience
-
Experience with:
- ITSM Tools (Jira or Service Now),
- Oracle/SQL,
- IAM (AD, Azure AD or any other Identity Access Management tools),
- Java,
- Java Script,
- Office Tools (Excel, Word);
-
Additional experience:
- System administration (Roles and permissions)
- SQL Developer (Any similar tool)
- XML
- Security certificate types
- SAP Functional and Basis
- Service Now
-
Professional Certificates/Trainings:
- ITIL V4
- XML
- Java
- Java Message Service (JMS)
- Java Script
- J2EE
- JSP/JSF
- MS .Net
- Oracle DBA
- OBIEE
- Visual Basic 6
- PL/SQL
- SQL
- SAP (EHP7, Netweaver, etc)
- Flex
- Documentum
- Filemaker
- Ph P
- Informatica (MDM)
- Cascading Style Sheets (CSS)
- VBA - MS Word templates
- MS Intune
- MS defender
- MS Windows setup, configuration, troubleshooting
- Windows Scripting languages - eg Power Shell
- Microsoft 365 administration and development
- Document management and MS Share Point
- Service Now ITSM and Dev Ops administration
- Cloud services administration (Azure, AWS, Google, Oracle)
- Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
- Good organizational skills and the ability to work responsibly with or without direct supervision;
- Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
- Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
We regret to inform you that this job opportunity is no longer available
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