Job Opportunities in Morocco

We are looking for an exceptional Bilingual Customer Support Team Leader to bring their expertise and energy to our dynamic team. With over 10 years of proven experience in leading customer service teams, you are adept at optimizing operations and have a deep understanding of mobile applications. Fluency in both French and English is essential for this role. Key Responsibilities: Inspire and Lead: Provide strong leadership to your team, fostering a positive and high-performing environment that consistently exceeds targets. Operational Mastery: Strategically plan, organize, and oversee daily operations to ensure that all objectives are not just met, but surpassed. Continuous Development: Design and implement ongoing training programs to maintain the highest levels of skill, competence, and professionalism within your team. Innovative Strategy Development: Craft and deploy forward-thinking strategies that enhance operational efficiency and drive customer satisfaction to new heights. Data-Driven Improvement: Regularly analyze performance metrics to identify trends and implement continuous improvement initiatives that elevate team performance. Expert Problem Solving: Serve as the go-to expert for resolving complex customer issues, ensuring that every customer leaves fully satisfied.
Profil Recherché
Experience: At least 10 years of experience in a leadership role within customer support, specifically in managing teams.
Leadership & Operations: A strong track record in effective team management and operational oversight.
Bilingual Excellence: Superior written and verbal communication skills in both French and English.
Resilience Under Pressure: Demonstrated ability to perform under pressure while managing multiple priorities with ease.
Analytical Expertise: Sharp analytical skills with the ability to make data-driven decisions that enhance performance.
Customer-Centric Mindset: A passion for delivering an unparalleled customer experience at every touchpoint.
Educational Background: A university degree or equivalent experience in a relevant field.
Mobile Applications Proficiency: Experience with mobile applications is a valuable asset.
Avantages sociaux et autres
Comprehensive training in telemarketing techniques and customer relationship management.
Integration period with close coaching support.
Pleasant and friendly work environment in the city center.
Contract with social coverage (CNSS and AMO) and work accident insurance.
Amplitude horaire
Temps plein/Week-end Off