Job Opportunities in Mexico

Key Responsibilities:

• Coaching and Development: Provide one-on-one and group coaching to sales agents,

focusing on techniques to improve sales performance and customer interactions.
Develop and implement training programs to address skill gaps.

• Performance Monitoring: Monitor and evaluate agent performance through call

reviews, performance metrics, and quality assessments. Provide constructive feedback
and actionable insights to help agents improve their skills.

• Sales Strategies: Develop and communicate effective sales strategies and techniques.

Share best practices and industry trends with the team to keep them updated and
motivated.

• Goal Setting: Set clear sales goals and performance targets for the team. Track

progress and performance against these goals, and implement corrective actions as
needed to achieve objectives.

• Reporting: Prepare regular reports on team performance, sales metrics, and

individual achievements. Use data to identify trends, assess performance, and inform
strategic decisions.

• Motivation and Engagement: Foster a positive work environment that encourages

team cohesion and motivation. Recognize and reward top performers while addressing
performance issues in a supportive manner.

• Customer Focus: Ensure agents understand and adhere to company policies regarding

customer interactions. Promote a customer-first approach to enhance satisfaction and
loyalty.

Qualifications:

• Experience: Proven experience in a sales role, with a track record of achieving targets.

Recent leadership experience in a supervisory or managerial role within a call center is
preferred.

• Skills: Strong leadership and interpersonal skills. Excellent communication and

coaching abilities. Proficiency in performance tracking and data analysis.

• Knowledge: In-depth understanding of sales processes, techniques, and best

practices. Familiarity with call center technology and CRM systems.

• Schedule Flexibility: Ability to accommodate flexible working hours and adjust

schedules to meet the needs of the team and operational requirements.
Personal Attributes:

• Motivational Leader: Ability to inspire and drive a team towards achieving sales goals.
• Analytical Thinker: Capable of analyzing performance data to identify areas for

improvement.

• Customer-Oriented: Committed to enhancing customer experiences and resolving

issues effectively.

• Adaptable: Flexible and able to adjust strategies and schedules to meet changing

business needs.