November 2, 2024

Citi

Ciudad de México

OTHER

Supervisor Arribo de Documentos C09/ Turno Nocturno

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

Administración de Personal 20 Colaboradores
Supervisor de Analistas de Documentos/ Arribo Validación
Asegurar cumplimiento de objetivos del área
Revisión de temas de control
Planes de trabajo
Alcance de metas productividad
Entrega de reporteria
Seguimiento a Incidentes presentados en el área

Requisitos

Experiencia en manejo de equipos
Liderazgo
Experiencia en temas de control
Conocimiento en validación de documentos
Disponibilidad para trabajar en turno nocturno/ 11 pm a 7 pm/ L-V
Zona de trabajo Delegacion Benito Juarez

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Job Family Group:
Operations - Core -
Job Family:
Operations Support -
Time Type:
Full time -
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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