Job Opportunities in Mexico
October 25, 2024
Resideo
San Luis Potosí
OTHER
Sr Technical Support Associate
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs.
JOB DUTIES:
YOU MUST HAVE:
WE VALUE:
#LI-JB1
#LI-HYBRID
JOB DUTIES:
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software Develop and share knowledge
YOU MUST HAVE:
- Some experience in the field or related. Full conversational English.
WE VALUE:
- Conversational French (B1 and above)
- Bachelor degree in Management, Computer Science or a technology related discipline
- Experience in customer service is preferred
- Good interpersonal and verbal & written communication skills
- Knowledge of technologies used in Resideo products.
- Strong continuous improvement mindset, strong leadership impact
- Experience with Salesforce.com and Share Point
- Demonstrated experience with Knowledge Management & Call Center Management Good administration skills
#LI-JB1
#LI-HYBRID
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Latest Job Opportunities
November 21, 2024
Tecnología en Ingredientes Alimenticios
Chofer vendedor a detalle
San Luis Potosí
OTHER
View DetailsNovember 21, 2024
ADS Advanced Data Services S.A de C.V
ALMACENISTA
San Luis Potosí
OTHER
View Details
Similar Jobs
September 10, 2024
Halliburton
L042-ESG-Technical Sales Advisor, Sr
Ciudad del Carmen
OTHER
View Details
New Jobs from This Company
October 25, 2024
Resideo
Oracle Cloud HCM Senior Integration Developer
San Luis Potosí
OTHER
View Details