Job Opportunities in Mexico
November 20, 2024
Oracle
Zapopan
OTHER
Senior Support Engineer
Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:
- Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
- Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.
- Knowledge of operating systems (WINDOWS, LINUX).
- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
- Hands on experience in Web Logic Application server administration and deployment of web applications on Web Logic is required.
- Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
- Experience in supporting client/server and Web based applications.
- Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
- Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.
- Experience with security/authentication systems like SSO/LDAP (Site Minder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.
- Previous technical support experiences are an advantage.
- Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
- Excellent written and verbal communication skills.
- Attention to detail and the ability to learn quickly.
- Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.
- Strategic technical support to assure the highest level of customer satisfaction.
- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
- You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
- Services may be frequently provided by on-site customer visits.
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