Job Opportunities in Mexico
October 13, 2024
Allianz Partners
Ciudad de México
OTHER
Real Time Analyst
What you do
- Support local efficiency of the center by ensuring the programming of Scheduling and monitoring real time staffing levels by interval.
- Oversee the skill performance on real time. Monitoring potential abuses.
- Make intraday decisions that deliver consistent service levels.
- Intraday Highlights/Performance Notifications to operations and to client main POC
What you bring
- Intermediate Excel Knowledge
- Intermediate Statistical Knowledge
- Computer Skills
- Wiliness to help
- Intermediate English Written and Spoken
- 6 months Call Center experience and/or in similar position
Soft and specific skills
- Adaptability
- Customer Orientation
- Teamwork
- Communication
- Initiative Customer
- Learning Abilities
- Energy
- Analytical Thinking
- Productivity
- Stress Tolerance
- Emotional Intelligence
- Interpersonal Skills
Key benefits/What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
56830 | Data & Analytics | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Partnersis a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Job Level:
Professional
Location:
Mexico City, MX
Area of Expertise:
Data & Analytics
Unit:
Allianz Partners
Employing Entity:
AWP México SA de CV
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
56830
Position Cluster:
Non-Executive
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