Job Opportunities in Mexico

Flō Networks is a leading provider of telecommunications services between the United States and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that extends for 35,000 km between both countries.

We are looking for experienced NOC Call Center Agents in Ciudad Juarez, Chihuahua, Mexico to expand our NOC team.


The role:
The NOC Call Center Agent will be responsible for ensuring efficient communication with our customers while maintaining attentive, courteous and efficient customer service.

Responsibilities:

• Provide prompt and courteous assistance to customers through phone and email.
• Efficiently open tickets, log and document customer interactions in our customer support system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Stay up-to-date with product and system knowledge to better assist customers.
• Handle customer inquiries regarding service disruptions.

Requirements:

• High school diploma or equivalent.
• Fully bilingual - English and Spanish.
• Previous experience in a call center or customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving capabilities.
• Proficiency in using customer support software and basic technical troubleshooting.
• Ability to multitask and prioritize customer requests.
• Willingness to work in a 24/7 shift-based environment, including weekends and holidays.

Privacy notice: Flō Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.