October 23, 2024

PayJoy

City

Merchant Operations Analyst

About Pay Joy

Pay Joy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The primary focus of this person will be to act as project manager and primary POC to handle around 30 kiosk locations, deploy and train promoters, handle real estate inquiries with the location owners, coordinate with marketing the creation of POS materials for the kiosk’s implementation, escalate issues, and track and report success metrics for the project. This person will help to manage Puntos Pay Joy, stands in stores and 3rd party kiosks, in both will have Pay Joy two business lines: phone finance and credit line.

A successful candidate is someone with a strong growth mindset. Why? it’s a new project in a growing company so the candidate needs to understand that we’re building something from scratch that can give them growth and exposure.

Highly organized
Ability to manage competing priorities
Extremely hands-on
Capacity of iteration
Documentation of processes

Responsibilities

Register and make payments of all rentals, materials, promoting, expenses
Help with the administration of inventory (devices and cards), delivery and reports to the buying team and the credit line logistics team
Handle real estate inquiries with the location owners (insurance, rentals, contingencies, etc.)
Escalate issues with engineering, sales, merchant ops, cx and different teams from the day to day situations
Create multiple reports and define metrics for the project. Considering: sales, traffic, inventory, performance, bugs, etc.
Have constant communication with the promoters in the points of sale to gather feedback from customers and theirs to create actions plan to enhance the experience
Help the business development and promoters team with new locations requirements and negotiations

Requirements

+2 years in project management
Data Driven decision making
Problem solving
Process creation and optimization skills
Self-driven
Stakeholder management

Desirable qualifications

Excel intermediate
Experience managing budgets
SQL
Experience in retail

Pay Joy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.