Job Opportunities in Mexico

General Job Description:
Under general supervision perform the following activities:

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal Fed Ex-Bso).
• Generates reporter for daily reimbursement to Fed Ex internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection,
• Application collections system ORACLEAR. GCCS application.
• Performs other related duties as required.

Minimum Requirements:
Minimum Education:

• High School Degree/Equivalent.
• Two (2) years of college in Accounting or Business preferred.

Minimum Experience:

• Previous clerical or customer service experience in a service environment.
• Two (2) years experience in Billing or Accounts Receivable.

Minimum Required Skills:

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience is required.
• Fluent in English.