Job Opportunities in Mexico
September 14, 2024
Sephora
City
IT Solution Delivery and Applications Manager
Summary:
The IT Solution Delivery and Applications Manager is responsible for orchestrating the entire lifecycle of IT solutions and applications, with a strong focus on enabling a seamless omnichannel retail experience and driving digital transformation at Sephora. This role entails leading and empowering a team of technical leads, fostering collaboration and innovation across diverse domains, including retail, omnichannel, e-commerce, and digital platforms. The Manager will champion project execution, system integration, vendor management, and application optimization, ensuring alignment with business objectives and maximizing the value of IT investments.
Key Responsibilities:
Leadership and Team Development:
Solution Delivery and Project Management:
Application Management and Optimization:
System Integration:
Planning and Innovation:
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or related field.
Experience:
Skills:
The IT Solution Delivery and Applications Manager is responsible for orchestrating the entire lifecycle of IT solutions and applications, with a strong focus on enabling a seamless omnichannel retail experience and driving digital transformation at Sephora. This role entails leading and empowering a team of technical leads, fostering collaboration and innovation across diverse domains, including retail, omnichannel, e-commerce, and digital platforms. The Manager will champion project execution, system integration, vendor management, and application optimization, ensuring alignment with business objectives and maximizing the value of IT investments.
Key Responsibilities:
Leadership and Team Development:
- Inspire and Empower
- Cultivate Collaboration
- Set Clear Expectations
Solution Delivery and Project Management:
- Orchestrate Project Execution: Oversee the entire project lifecycle, from initiation to deployment and support.
- Drive Complex Projects: Lead the planning, execution, and delivery of complex IT projects across various domains.
- Mitigate Risks and Challenges: Proactively manage project risks, issues, and dependencies, implementing effective mitigation actions and ensuring successful project outcomes.
- Ensure Transparency: Track and report project progress to stakeholders, providing regular updates and highlighting key performance indicators.
Application Management and Optimization:
- Ensure Application Performance: Ensure critical business applications, including those supporting retail, omnichannel, e-commerce, and digital operations, are maintained, supported, and continuously optimized to meet evolving business needs.
- Manage Application Lifecycle.
- Drive Continuous Improvement: Evaluate and continuously improve the efficiency and effectiveness of information systems and processes.
System Integration:
- Enable Seamless Integration: Oversee the design and implementation of seamless integrations between various systems (e.g., OMS, POS, CRM, ERP, e-commerce platforms, payment gateways), ensuring data integrity and a unified omnichannel experience
- Build Strategic Partnerships: Manage relationships with technology vendors and service providers, ensuring adherence to SLAs, and timely delivery of solutions
Planning and Innovation:
- Shape IT Roadmap: Contribute to the development of the IT roadmap, aligning IT initiatives with the overall business strategy
- Identify Opportunities: Identify and evaluate global technology solutions
- Promote Security: Define, promote, and maintain local, updated, documented, and mature architecture ecosystems that prioritize security and data protection
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or related field.
Experience:
- 7+ years of experience in IT, with a proven track record in leading technical teams and delivering IT solutions within a large retail or e-commerce environment.
- 3+ years of experience as a technical lead manager or similar role, overseeing the implementation and management of IT systems and solutions.
- Demonstrated expertise in project management, application management, and system integration, ideally within an omnichannel retail context.
- Experience in vendor management and contract negotiation.
Skills:
- Leadership and Communication: Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams
- Problem-Solving and Analytical Skills: Strong problem-solving, analytical, and decision-making skills
- Project Management and Organizational Skills: Ability to manage multiple projects simultaneously and prioritize effectively
- Technical Expertise: Deep understanding of software development lifecycle, system integration methodologies, and relevant retail and e-commerce technologies.
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