Key Responsibilities:
- Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
- Oversees the support processes that include incident, problem, change, configuration, and event management
• Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments • Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
- Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
- Runs small-scale projects (managed work activities) for the deployment of functionalities
Required Profile:
- Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
- 3+ years of experience in IS/IT, preferably working in a Dev Ops environment
• Experience in service management principles and execution • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- Experience explaining technical concepts and technologies
- Experience with effective communication at different levels in the organization and in English
- Experience working in a global environment and with virtual teams