November 1, 2024

Ricoh

City

Field Service Technician- EPOS

Job Reference: 1484487111-2
Date Posted: 1 November 2024
Recruiter: Ricoh
Location: City, Sheffield
Salary: On Application
Sector: Business development, Creative & design, Engineering, Installation, Print, Technology
Job Type: Permanent

Job Description

Change your job, change your workplace, change your future
We are actively building diverse teams and welcome applications from everyone
Role: Field Service Technician EPOS
Located: Field Based- Covering areas across Doncaster (DN), Sheffield (S), Hull (HU) and Lincoln (LN)
Package: Competitive pay, plus bonus, company van, pension and additional company benefits
Shift Pattern: 37.5 hours per week working Thursday- Monday

About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements
To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties
Management and control of vehicle/site stock, to improve first time fix levels to customers
Manage used stock returns to ensure maximum throughput into the repair cycle
Effectively repair customer equipment to maintain the highest levels first time fix
Customer centricity, ensuring high levels of customer satisfaction

You will ideally have

Excellent knowledge of electrical/ mechanical engineering
Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers
Good product knowledge across retail and IT hardware/images and OS
Proven fault-finding technique
IT literate
Excellent Interpersonal and customer handling skills
Excellent knowledge of Company Service procedures
Good organizational skills, with ability to multi task to meet service priorities
Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction
Good understanding of stock control

We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.