Job Opportunities in Mexico

1. To provide a courteous, professional, efficient and flexible service at all times.

2. To have a complete acknowledgment and skill to perform all the duties and responsibilities listed in this job description. It should be noted that such description can be reviewed and modified in a periodic manner reflecting any change due to the needs, expectations, and the company's philosophy.

3. To know completely the suites categories characteristics; distribution, decoration, facilities and goods.

4. To ensure that his area of work and surroundings are clean and organized at all times.

5. To carry out all his duties with the same sense of urgency and priority.

6. To answer any request of guests in a courteous and friendly manner; having the ability to hold a conversation in a natural and spontaneous way.

7. To support and follow-up with other departments in the response of the guest requests.

8. To handle requests by polite and efficient, a way to phone reporting any complaint or problem to your supervisor if you cannot provide an immediate solution and follow-up with guests.

9. Be aware of guest arrivals and departures to inform Celebrations Manager to Welcome them or finalize details of their Celebration.

10. To coordinate with the departments involved the scheduling of reservation requests and special events, such as romantic dinners.

11. Investigate preferences of guests to identify opportunities for the hotel to be able to anticipate and surprise them during your stay.

1. To coordinate with Guest Relations to have a representative or attend to the daily arrivals meeting.

12. To supervise the setting and preparation for every private celebrations (romantic dinner, bonfire, lunch, special moments, etc.) to make sure the setting is according standard, is refined and will provide the guests a full satisfaction

13. To be in contact communication with the suppliers or vendors to perform a great setting process, scheduling a deliver an unforgettable experience-

14. To give the information and resources needed to empower staff and/or waiter involved on the events to accomplish a high level of service and a personal connection with the guests.