Job Opportunities in Mexico
November 12, 2024
Integon Service Co.
Tijuana
FULL TIME
Call Support Representative
Job Title:
Call Support
Description:
About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.
Our Benefits
Our call support associates are primarily responsible for contacting roadside assistance service providers and securing service for our customers.
In this role, you work with a sense of urgency and professionalism to ensure that a roadside service provider is dispatched effectively and efficiently, avoiding any unnecessary delays in rescuing the customer and meeting their expectations.
Key Responsibilities:
Education and Experience
Star date: December 13th, 2024
Last day to apply: November 27th, 2024
Apply today and be part of our team!
Job Type: Full-time
Pay: From $6,000.00 per week
Application Question(s):
Call Support
Description:
About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.
Our Benefits
- Full paid during training
- Nine days of Paid Time Off (PTO) in addition to regular vacations
- Fully reported wages to IMSS and Infonavit
- Weekly food vouchers of $304 MXN
- Weekly Payment
- Life and burial insurance
- Parking On-site
- Wellness Center On-site
- Exclusive coffee shop on-site
- Special discounts at establishments
- Employee Referral Program
- Monthly activities and celebrations
Our call support associates are primarily responsible for contacting roadside assistance service providers and securing service for our customers.
In this role, you work with a sense of urgency and professionalism to ensure that a roadside service provider is dispatched effectively and efficiently, avoiding any unnecessary delays in rescuing the customer and meeting their expectations.
Key Responsibilities:
- Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction
- Acquire service providers and provide information to enable a fast, efficient rescue
- Provide high level of service.
- Strong empathy skills and a ‘heart’ for helping others
- Fully Bilingual (English/Spanish)
- Excellent level of communication skills (both written and verbal)
- Excellent computer skills, including typing proficiency and multi-tasking between online applications.
- Flexible and adaptable to business requirements for changes needed to service the customer.
- Apply good use of time management skills.
- Ability to prioritize and multi-task.
Education and Experience
- High school diploma or equivalent experience
- 2-3 years of customer service experience preferred
Star date: December 13th, 2024
Last day to apply: November 27th, 2024
Apply today and be part of our team!
Job Type: Full-time
Pay: From $6,000.00 per week
Application Question(s):
- What is your level of English both written and spoken?
- This job requires you to be in Tijuana or Rosarito. Where do you live?
- Customer Service: 1 year (Preferred)
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