July 9, 2024

Susurros del Corazon

OTHER

Assistant Guest Services Manager

Company Description
A vibrant community on the untouched Mexico shoreline, Susurros del Corazón is a private seaside enclave marrying raw beauty with the playful spirit of a luxuriously relaxed surf retreat.

Job Description
Join our team as Assistant Guest Services Manager at Susurros del Corazon, serving the needs of the business, our guests, and our colleagues by providing guidance and day-to-day management of the front office department overseeing all guest experiences. As part of the Auberge family, you will support all team members and our guests in providing exceptional experiences along their Auberge journey. Ensuring that all team family are delighted by the quality of service, creativity, and for establishing our name in the Riviera Nayarit

Manage the day-to-day operations of the guest services department, ensuring a seamless and welcoming experience for guests through efficient coordination of tasks, staff, and resources.
Lead, train, and motivate guest services staff, providing guidance on service standards, communication skills, and conflict resolution to maintain a high level of professionalism and guest satisfaction.
Act as a point of contact for guests, addressing inquiries, concerns, and special requests promptly, and ensuring a personalized and positive experience throughout their stay.
Foster effective communication and collaboration with other hotel departments, such as housekeeping, reservations, and maintenance, to ensure a seamless and integrated approach to guest services and overall hospitality.
Collect and analyze guest feedback, reviews, and surveys, using this information to identify areas for improvement, implement changes, and contribute to enhancing overall guest satisfaction.

Qualifications

Substantial experience in guest-facing roles within the hospitality industry, showcasing a proven track record of providing exceptional guest service and handling a variety of guest-related situations.
Previous experience in a supervisory or leadership role, demonstrating the ability to lead, motivate, and develop a team of guest services professionals.
Strong communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other departments, ensuring clear and positive communication channels.
Exceptional problem-solving skills and the ability to make decisions quickly and effectively in high-pressure situations, contributing to a smooth and enjoyable guest experience.

Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, Tik Tok, Linkedin, Facebook and Pinterest: @Auberge Resorts and #Always Auberge.