Job Opportunities in Mexico

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.
Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.


About Four Seasons Resort and Residences Los Cabos at Costa Palmas
Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA , will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:
Hotel Site: https://www.fourseasons.com/es/loscabos/
Instagram: #fsloscabos

About the role of Assistant Front Desk Manager
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards.

What you will do:

• Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
  
• Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
  
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
  

What you bring:

• Fluency in Spanish and English is required for this position
  
• Minimum experience of two (2) years in Management positions related in Front Desk or Rooms positions.
  
• Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset
  
• Ability to work with all hotel systems and maintain a high attention to detail.
  
• Understand and ability to deliver high quality, luxury service standards.
  
• Excellent interpersonal skills and communication skills
  
• Cross-cultural sensitivity and customer service orientation
  
• Guest centricity and understanding of the importance of guest preferences.
  

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
  
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
  
• Training & Development: In-house training workshops for line and management employees
  
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
  

Service Culture
Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
  
• Our Careers: https://careers.fourseasons.com/us/en
  
• Linked In: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
  
• Facebook: https://www.facebook.com/Four Seasons Jobs
  
• Twitter: https://twitter.com/Four Seasons Jobs
  
  

Learn more about our innovative initiatives:

• Pop Downs: www.fourseasons.com/popdown
  
• Envoy by: www.fourseasons.com/landing-pages/corporate/envoy/