October 9, 2024

Luxembourg

To reinforce our teams, we are looking for a Business Analyst/Insurance Specialist speaking French and English.

Your main responsibilities:

Contribute actively to all events of the sprints by asking, answering, and challenging
Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey
Ensure all suggestions for improvements and solutions are validated by data
Optimize processes in a customer friendly way to maximize customer and business value
Truly understand your products, services, and customer processes end-to-end and you keep this knowledge up to date
Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue, and process quality
Can be involved in resolving customer complaints & incidents
Develop new techniques, new products & process and improve current ones by applying your expertise
Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards
Could be external speaker and contribute to industry knowledge

Your profile:

You have at least 5 years of experience in a similar position
Fluent in French and English
Technical Skills
- IDD Knowledge
- Knowledge of insurance products - commercial practice is preferable
- CAA agreement is an asset
Soft Skills
- Ability to manage a very diverse set of stakeholders with very different priorities
- Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information
- Ability to develop a long-term vision
- Ability to take initiatives to improve products, processes, and channel policies – ensure that creative ideas are implemented
- Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered :

Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.