Assistant Front Office Manager | Hotel Anglo American Firenze - Italy Jobs Opening

September 13, 2024

Anglo American, Curio Collection by Hilton

Firenze

FULL TIME & TEMPORARY

Assistant Front Office Manager | Hotel Anglo American Firenze

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Front Office Manager you’ll fully support the Front Office Manager in delivering and managing all aspects of the front office. You’ll also create a warm atmosphere that makes our guests feel at home in our prestigeous hotel Anglo American, Curio Collection by Hilton Florence.
A little taste of your day-to-day

Manage day-to-day staffing needs, plan and assign work. Provide mentoring, coaching and regular feedback to improve team member performance 
Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 
Ensure your front office team delivers a great service, professional attention and personal recognition 
Ensure guests are greeted upon arrival and make time to engage with them
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction 
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies 
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk 
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner 
Perform other duties as assigned. May also serve as manager on duty

What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Requirements

Preferred working experience with similar roles in International Luxury Hotel Brands
Bachelor’s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 1 years of Front Office/Guest Service experience including supervisory experience
Accounting and mathematics skills for accurate auditing and payment processing
Knowledge of On Q PMS
Problem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staff
Customer service experience
Knowledge of hotel operations, offers and the local area
Must be fluent in English & Italian language, other languages preferred
Ambassador for loyalty program
Gentlemen Leader with emotional intelligence skills
Passion for the hospitality field and excellence in luxury service
Flexibility
Dedication to creating memorable experiences for our guests