Job Opportunities in Israel
September 18, 2024
TransUnion
Sr. Manager - Consumer Services
Trans Union's Job Applicant Privacy Notice
What We'll Bring:
Backfill for Priyanka
What You'll Bring:
Impact You'll Make:
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Trans Union Job Title
Specialist III, Vendor Management
What We'll Bring:
Backfill for Priyanka
What You'll Bring:
- We are seeking a highly skilled and experienced professional to lead our Escalations and Repeat Desk team within the inbound contact center.
- The ideal candidate will be responsible for managing escalated customer issues, identifying root causes of recurring problems, and implementing strategies to enhance customer satisfaction and operational efficiency.
- Manage and mentor a team of escalation specialists and repeat desk agents.
- Provide regular coaching, feedback, and training to ensure high performance and professional development.
- Foster a positive and collaborative team environment.
- Handle complex and high-priority customer escalations in a timely and effective manner.
- Serve as the point of contact for escalated issues, ensuring resolution and customer satisfaction.
- Develop and maintain escalation procedures and guidelines.
- Analyze patterns in escalated and repeat issues to identify root causes.
- Collaborate with other departments to address and resolve underlying issues.
- Implement corrective actions and monitor their effectiveness.
- Analyze patterns in escalated and repeat issues to identify root causes.
- Collaborate with other departments to address and resolve underlying issues.
- Implement corrective actions and monitor their effectiveness.
- Prepare and present regular reports on escalation trends, repeat issues, and team performance.
- Use data to drive decision-making and strategic planning.
- Provide insights and recommendations to senior management.
- Ensure that all customer interactions are handled with the highest level of service and professionalism.
- Strive to exceed customer expectations and foster long-term customer loyalty.
- Address and resolve any customer complaints promptly and effectively.
Impact You'll Make:
- Qualification: Bachelor’s degree in business administration, Communications, or a related field. Minimum 8-10 years of relevant experience
- Flexibility to travel as needed.
- Executive presence and assertiveness.
- Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
- Strong communication, organizational, verbal & written skills.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Trans Union Job Title
Specialist III, Vendor Management
We regret to inform you that this job opportunity is no longer available
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