September 19, 2024

Priority Software

יקנעם עילית

Junior Customer Support Representative

Are you seeking a challenging and exciting new opportunity? Priority Hospitality, a leading technology company revolutionizing the hospitality industry, is looking for passionate individuals to join our growing Customer Support team. Why Join Us? • Be part of a thriving tech company: Work in a stable and successful environment.

Comprehensive training: No prior experience required. We'll equip you with the skills you need to succeed in the tech industry. • A supportive and rewarding culture: Enjoy working with a professional team, team-building activities, and attractive benefits. Job Description: • Provide exceptional customer support: Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
Management of new clients: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills. • Troubleshoot effectively: Independently identify, analyze, and resolve system issues or follow established guidelines. • Empower customers: Train new and existing customers on how to use our products. • Document interactions: Accurately record all customer inquiries in our CRM system.
Drive continuous improvement: Participate in projects aimed at enhancing our services and processes. • Work schedule: Sunday-Thursday, 8:30 AM - 5:30 PM. One Friday per month, 8:00 AM - 1:00 PM, working remotely. • Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English.
Patience and empathy: Ability to listen attentively to customers and understand their needs. • Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge. • Analytical thinker: Ability to analyze problems and find creative solutions. • Team player: Ability to collaborate effectively in a dynamic environment.
Nice to have: hospitality industry experience.