Job Opportunities in Israel
September 30, 2024
CommIT
פתח תקווה
Cloud Operations Analyst
Mission: Be there when the customer contacts us for support or an issue is reported by an automated tool and provide a quick and effective response according to pre-defined definitions
Responsibilities
Requirements:
Requirements
Responsibilities
- First response on relevant communication channels in the defined SLA
- Providing prompt, efficient, detailed, customer-oriented service to cloud-hosted customers (AWS, Azure, GCP Cloud)
- Working with other customer support teams to ensure a consistent and high-quality level of support
- Being a voice and advocate for our customers when something doesn’t feel right
- Collect missing information for effective handling (Account ID, Customer’s expection for priority/eta, etc)
- Playbook-based handling of customer tickets and monitoring alerts
- Proactive incident identification
- Escalate tickets
- Perform *technical escalation* to experts (cloud/cyber/monitoring/other)
- Perform *management escalation* (unsatisfied customers, request for hours approval, etc.)
- Communicate with internal and external stakeholders to resolve customer issues
Requirements:
Requirements
- Availablity to perform 24/7 shifts, 5 shifts per week - Must
- Vast in Linux/Windows operating system - Must
- Knowledge in scripting - Must
- Ability to converse in high level English (Both written and verbal) - Must
- 1+ years of managing cloud environments (AWS, Azure, GCP) - Must
- AWS Practitioner Certified, or higher - Must
- Experience in working at cloud Managed Service Providers / Partners - Advantage
- Knowledge in networking concepts (IP, DNS, DHCP, VPN) - Must
- GCP Associate Cloud Engineer certified, or higher - Advantage
- Azure Fundamentals certified – Advantage
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