September 6, 2024

Sumitomo Mitsui Banking Corporation

Tralee

FULL TIME

Enterprise Service Management Associate

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Enterprise Service Management team is seeking a detail-oriented Information Technology Infrastructure Library Governance and Data Analyst to help improve data quality, process performance, and compliance with IT controls for incident and problem management. The ideal candidate has a solid understanding of ITIL principles, strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and audits to identify and address discrepancies and anomalies with published standards. They work with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses Service Now reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

Role Objectives

Measure, analyze, and help address performance issues related to established key metrics.
Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
Daily follow up with data stewards to address outstanding data quality issues.
Escalation to managers to address data quality issues are not addressed in a timely manner.
Create documentation and knowledgebase articles to support improved process data quality.
Produce and publish weekly reporting to measure and track data quality trends and issues.
Evaluate and propose solutions to address data quality issues in the Service Now platform related to governed processes.
Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
Lead periodic meetings with stakeholders to communicate data quality issues and trends.
Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
Research and develop processes to enhance data quality reporting and controls.
Support adoption and implementation of data governance policies.
Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
Support audit requests, as needed.

Qualifications and Skills

Required: 3-5 years of ITIL experience.
Required: 3-5 years professional experience in process and data governance.
Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
Solid knowledge of Service Now is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
Experience working with dynamic data in a production IT environment.
Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
Knowledge of data governance methodology and experience how to address data quality exceptions.
Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
Solid MS Excel and Power Point skills.
Solid writing and communication skills.
Able to work across multiple sources, synthesize results and present detailed validations.
Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.