September 13, 2024

Everise

Limerick

OTHER & FULL TIME

English Customer Support Advisor- Ireland Remote

EVERISE COMPANY OVERVIEW
Everise is an award-winning global experience company, delivering over 500,000 daily experiences in 20 languages around the world.
Our unique set of customer, digital, and product experience solutions include support for voice, video, and chat in addition to specialized support for Io T, enterprise AI, content moderation, fraud detection and more.
With headquarters in Singapore, Everise leverages a unique geographic footprint and deep domain expertise in healthcare, hospitality, travel, technology, financial services and other high-growth verticals to extend CX transformation to Fortune 500 brands and the world’s most loved unicorns.
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
English Healthcare Representative
As an ideal candidate, you’ve been described as driven, customer focused and detail-oriented. You take pride in helping customers find solutions in a timely efficient and empathetic manner.
This great opportunity involves assisting customers with their queries over the phone regarding their Healthcare plans. Paid training will provide you the knowledge to answer questions on our member's pharmacy plans and coverage. It is essential for you to be patient and empathetic.
**Working Setup- This position has flexibility on the working setup. Based on your preference and qualification you can choose to work from home, onsite or a hybrid type setup. This position is only available to candidates who live within Ireland.
Hours of Operation- This program hour of operations range from 2:00PM - Midnight Local time. You would be provided an 8 hour shift within the timeframe, 39 hour work week. Flexibility with schedules will be required.
Job Requirements:

Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and documenting customer information as required
Ability to accept and embrace changes within the current business environment

Qualifications:

Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
Strong decision making and analytical abilities
High fluency in English is a must in both verbal and written
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player

Our unique approach means we’re looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you’re ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can’t wait to hear from you.
Job Types: Full-time, Permanent
Pay: €25,800.00 per year
Additional pay:

Overtime pay

Benefits:

Company pension
Employee assistance program
Private medical insurance
Sick pay
Wellness program
Work from home

Schedule:

8 hour shift
Night shift
No weekends

Education:

Leaving Certificate (preferred)

Experience:

Customer service: 1 year (preferred)

Language:

Fluent English (required)

Work authorisation:

Ireland (required)

Location:

Limerick, County Limerick (required)

OTHER

View Details

Similar Jobs

OTHER & FULL TIME

View Details

Explore More Opportunities at Everise

Job Opportunities in Ireland

Everise

English Customer Support Advisor- Ireland Remote

Latest Job Opportunities

State Street Corporation

Middle Office - Associate

Brown Thomas Arnotts

Forever New, Sales Consultant, Part Time

BoyleSports

Retail Team Member - Longoford

Northern Trust Corp.

Cyber Security Threat Management Analyst

Shiseido

NARS Makeup Artist - Brown Thomas, Limerick (30 Hours)

Similar Jobs

Google

Customer Growth Associate, Google Customer Solutions, Early Careers (English)

Google

Customer Onboarding Strategist, Global Customer Solutions (English)

Google

Account Strategist, Engage, Google Customer Solutions (English, Spanish)

Google

Account Strategist, Mid-Market Sales, Google Customer Solutions, Market (German, English)

Amazon Web Services EMEA SARL (Irish Branch)

Bilingual Incident Management Engineer (E2M) - English & Japanese speaking, Incident Detection and Response

AIZ Consulting

English Language Instructor - Italy

New Jobs from This Company

Everise

English Customer Support Advisor- Ireland Remote

Jobs Around Me

Quick Links

Contact Us