October 18, 2024

Global Tiket Network

Jakarta

FULL TIME

Product Support - API Integration Specialist

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your main duties in flying with us:

Trouble shoot and solve external and internal user issues
Owning our external and internal user support processes and establish a system to help scale our operations and improve Partner experience
Work along side the Commercial, Product, and Engineering team to support Partner from the integration development, pre-live, and post-live
Own end-to-end technical account management of tiket’s largest B2B API accounts, like top OTA in SEA, Korea, China, Japan.
Own the performance of your connections including new builds, rebuilds, upgrades, day-to-day success rates, access to inventory, rates, rate plans, content, and availability.
Extract and explore data to identify opportunities; analyze and interpret trends or patterns incomplex data sets.
Identify and collaborate with Commercials, Productor Engineering team if there’s room improvements or opportunities that can help the Affiliation business to grow
Automate business processes to promote scalability.

Mandatory belongings that you must prepare:

A minimum of 5 years experience delivering complex implementations of APIs or other technical integrations. From Saa S or OTA background is preferred.
Mandatory to have been worked on Hotels, Flights API integrations in the past.
Excellent English communication skills, both verbal and non-verbal are essential for this role
Strong proficiency in managing and collaborating with Senior Stakeholders
Highly organized and comfortable with making prioritization decisions. Able to effectively keep track of moving parts across projects and adapt to new information and goals.
Self-starter who identifies new opportunities, relentlessly drives growth and pushes projects forward.
Analytical and proven track record in using data to drive strategy and make decisions.
Knowledge of mapping tools like Vervotech is a plus.
Experience working with data transfer via API’s, along side strong SQL and Excel skills.
Able to bridge the gap between non and technical counterparts. Able to understand non tech concerns then tied it back to technical problem solving then communicate it back in non tech lingo to non tech users in both written and verbal
Able to prioritize and enjoy working in a quick moving environment

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, Linked In, or You Tube.