Job Opportunities in Indonesia


October 16, 2024

amIT Global Solution

Jakarta

CONTRACT


IT Infra Support Engineer

Key Responsibilities:
  • Advanced Technical Support: Provide second-level support for escalated issues, including in-depth troubleshooting and problem-solving for hardware, software, and network-related incidents.
  • Project Implementation: Participate in the planning and executing IT projects, ensuring successful deployment and integration of new technologies and systems.
  • Service Improvement: Analyze recurring problems to identify root causes and implement permanent solutions to enhance service quality and user satisfaction.
  • Training and Mentoring: Offer guidance and training to L1 support engineers and end-users, promoting best practices and knowledge sharing.
  • Vendor Coordination: Liaise with external vendors and service providers to resolve complex issues and maintain service level agreements.
  • Incident Management: Oversee the incident management process, ensuring timely resolution and communication with stakeholders.
  • Documentation and Reporting: Maintain accurate documentation for system configurations, changes, and incident reports. Provide regular reports on incident trends and service performance.
Requirements:
  • Experience in IT support, with a focus on on-site support services.
  • Strong technical knowledge of IT infrastructure, including hardware, software, and network systems.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong communication and interpersonal skills, with the ability to interact effectively with team members and end-users.
  • Relevant certifications in IT support and service management are preferred.
  • Willing to WFO in East Jakarta
Industry: IT
Period: 12 months
Location: East Jakarta
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan

Pertanyaan Lamaran:
  • What is your expected salary? (in gross)
  • Are you confident in communicating in English?
  • Are you willing to WFO in East Jakarta?
Pendidikan:
  • S1 (Diutamakan)
Pengalaman:
  • L1 Desktop Support: 2 tahun (Diwajibkan)
  • On-site Support Services: 2 tahun (Diutamakan)
  • IT Infrastructure Systems: 2 tahun (Diwajibkan)

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