Data Entry & Collection Support Coordinator About the Assignment: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners The Core Objectives: - Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner - Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. - Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc. Essential Experience / Criteria: -Min D3 any major With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry-level) -Willing to work in the shifting schedule -Experience in the customer service area -Clear Articulation and good communication in Bahasa -Sense Of Empathy -Able to set a friendly tone (Smiling Voice) -Good analytical skill -Typing skill with WPM 50 & Accuracy 90% - Candidate will be passed if able to operate basic excel: 1. Basic calculation 2. Quick calculation with Autosum 3. Simple data automation in cells 4. Format numbers 5. Create a table 6. Using manual function 7. Combine 2 columns or rows 8. Simmiliar with Google sheet Job Type: Contract