Job Opportunities in Indonesia

Data Entry & Collection Support Coordinator
About the Assignment:
- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community-building efforts with our consumers and partners
The Core Objectives:
- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria:
-Min D3 any major With GPA 2,75
-Min Fresh graduate and max 2 years in the same position (entry-level)
-Willing to work in the shifting schedule
-Experience in the customer service area
-Clear Articulation and good communication in Bahasa
-Sense Of Empathy
-Able to set a friendly tone (Smiling Voice)
-Good analytical skill
-Typing skill with WPM 50 & Accuracy 90%
- Candidate will be passed if able to operate basic excel:
1. Basic calculation
2. Quick calculation with Autosum
3. Simple data automation in cells
4. Format numbers
5. Create a table
6. Using manual function
7. Combine 2 columns or rows
8. Simmiliar with Google sheet
Job Type: Contract