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Position Description
Case Worker – Community (Mac Killop)
Last Updated: 2024/09/

QEC is proud to be Victoria’s largest provider of residential and community-based early
parenting services.
Formed in 1917, QEC is also a public hospital and community service organisation. We are
passionate about supporting families to grow, parents to blossom and children to thrive.
QEC delivers a variety of services and support programs to families with young children (aged
from newborn to 4 years of age) in partnership with government and not for profit partners.
QEC promotes the safety, wellbeing and inclusion of all children. Many families experience
various challenges that, from time to time, may impact on their ability to nurture and support the
growth and development of their young children. QEC offers a community of support to
families if and when we are needed.
QEC programs are research-informed and tailored to meet the unique needs of each family. Our
work equips families to best nurture, protect and enhance their children’s safety, health and
development.
QEC’s multidisciplinary team of experienced professionals are committed to partnering with
families to achieve the best outcomes for children. Our team includes Maternal and Child
Health, Paediatric, Mental Health and General Nurses, a Medical Practitioner, Midwives,
Psychologists, Social Workers, and Early Parenting Practitioners.
With service locations based at Noble Park, Mentone, Wodonga, Preston, Dandenong, Morwell
and Bairnsdale, QEC are committed to providing services that are accessible to families across
Victoria.
We acknowledge all Aboriginal and Torres Strait Islander peoples as the traditional owners of
the lands on which we walk, live and raise our children. We pay our respects to traditional
owners past, present and future and acknowledge the importance of children being raised
with connections to culture, community and family.
Our Vision All children have the best start in life
Our Role Partnering with families and communities to enable children to thrive
Our Values


Listen, understand and learn
Embrace cultures, communities and families
Celebrate unique strengths and experiences
Inspire each other to grow and thrive
Nurture kindness and the joy of play
Strive to deliver the best outcomes and care

1. Introduction

2 Last Updated: 2024/09/
Position Description
Case Worker – Community (Mac Killop)

Position Objective
Reporting to Mac Killop Team Leader the QEC Case Worker is recognised as an
integral member of the multidisciplinary team, experienced in working in alignment
with QEC’s Model of care, QEC’s Clinical Practice Framework and the Best Interests
Case Practice Model. The Case Worker will work in partnership with the Mac Killop
FPRR team and QEC.


The Case Worker will be supported across both organisations to aid collaboration via the
following:

QEC

• The Case Worker functions as part of QEC Community team.

• Attends QEC community site as agreed with Area Manager, to connect with QEC team

and attend relevant team activities.

• Completes monthly non-clinical supervision (1 hour) with QEC Team Leader/Area

Manager.

• Attends QEC Community site monthly team meetings.

• Applies for leave via QEC Community Manager, after discussion with Mac Killop Practice

Leader.

• Completes all QEC professional development and training requirements.

• Works in alignment with QEC’s policies, procedures and Model of Care.

• Informs Area Manager / Team leader about planned and unplanned leave.

• Completes QEC Annual Performance and Development reviews.

Mac Killop Family Services

• The Case Worker functions as part of Mackillop FPRR team.

• Reports to the Mac Killop FPRR Team Leader for (clinical) case supervision and day to

day operations.

• Completes all mandatory Mac Killop training and FPRR Practice Modules training.

• Consults with FPRR Practice Team Leader about all leave.

• Visits Mackillop site as directed by Mackillop Team Leader.

• Attends assigned Mackillop site for team meetings, supervision, training and other

requested meetings.

• Collects all required data on agreed data systems.

2. Position Profile

3 Last Updated: 2024/09/
Position Description
Case Worker – Community (Mac Killop)


Position Details
Location Mac Killop, NMR/SMR
Hours Full Time
Agreement
Allied Health Professionals, (Victorian Public Sector) (Single Interest
Employers) Enterprise Agreement 2021-
Classification Grade 2 or equivalent
Reports to Area Manager /Team Leader
Supervises N/A
Internal Liaisons QEC Employees
External Liaisons
Families/Clients
Department of Families, Fairness and Housing
Service Partners
Other external stakeholders

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Position Description
Case Worker – Community (Mac Killop)



QEC provide a variety of programs to families across Victoria, from our Residential and
Community Sites.

Parenting Assessment and Skill Development Service (PASDS) residential
PASDS is provided to families with children aged under 4 years at high risk of harm, who
are referred by the DFFH Child Protection service. The program is operated in accordance
with specific protocols that provide a framework for assessment of parenting capacity, and
planned interventions to support and develop parenting skills. A residential program
(based at the Noble Park Site) will run for 10 days.

PASDS home based
A community-based program run in the home and is based on hours of service deliver that
a family requires to meet their circumstances, as per paragraph above.
Location of Community Based PASDS Services:

• Southern Region program (operates from QEC Dandenong South site)
• North and West Region program (operates QEC from Preston site)
• Gippsland Region program (operates from QEC Morwell and Bairnsdale sites)
• Hume Region program (operates from QEC Wodonga site)
  

Residential Program
The Residential Program offers an intensive style of support and care for families who are
experiencing a range of difficulties with their young children aged from birth until prior to
turning 4 years of age. The residential stay can be 2 night/ 4 nights or 4-night telehealth.
Families are provided with practical support, education and advice whilst staying at QEC.

Individual Child and Family Support Programs
The Individual Family and Child Support Programs provide families with home-based
parenting support for fixed periods: 10 hours, 40 hours or 110 hours.
Location of Individual Family and Child Support Programs:

• Gippsland Region program (operates from QEC Morwell)
• Hume Region program (operates from QEC Wodonga site)
• Southern Region program (operates from QEC Dandenong South site)
  

Parenting Plus
Parenting Plus is a flexible home-based program, providing parenting support and
coaching to families with children aged under 4 years. The program delivers early
intervention to families experiencing sleep and settling difficulties and those with significant
parenting challenges.
Location of Parenting Plus Services:

• Southern Region program (operates from QEC Dandenong South site)

Day Stay, Play Steps, Assessment and Intake
The Day Stay program offers families with young children aged from birth until prior to
turning 4 years of age, support and education to deal with sleep and settling issues. Offered
as full day admission
The Play Steps program is an evidence-based program facilitated in a group setting.
Focussing on parent child relationship. Play steps is run for in 8-week cycles. 3. QEC Programs

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Position Description
Case Worker – Community (Mac Killop)



Specialised Interventions - Stronger Families
Specialised Interventions - Stronger Families is an intensive home visiting program
targeting families with children under 4 years of age families referred to this program are
enrolled in a family preservation and unification response program with QEC or a partner
agency.
Location of Specialist Interventions - Stronger Families:

• Southern Region program (operates from QEC Dandenong South site)

• North and West Region program (operates QEC from Preston site)
• Gippsland Region program (operates from QEC Morwell and Bairnsdale sits)
  

Family Preservation and Reunification Response (FPRR)
FPRR is an intensive 240-hour home visiting program targeting families with children
involved with the Child Projection system, from birth to 5 years of age (including children
subject to an unborn report).
The FPRR model is an integrated and evidence-informed approach supporting children and
families in partnership with Child Protection to: Keep children safely at home, prevent
children and young people entering care services and support children and young people
currently in care to safely reunify with their family.

6 Last Updated: 2024/09/
Position Description
Case Worker – Community (Mac Killop)



Position Objectives

1. Implement case work model

• Work with children and families, delivering interventions that increase parenting

capacity, family functioning, achieve child safety and enhance conditions for child
development.

• Deliver evidence-informed interventions and practice approaches to increase

engagement of families and promote safety, stability and development of children
and young people.

• Undertake FPRR education and implement learnings from the FPRR Practice

modules in alignment with QEC’s Model of Care and the Best Interests Case Practice
Model.

• Manage a case load ensuring that case work practice, including documentation, is

responsive to individual needs and service agreements.

2. Enhance each families’ experience

• Develop and implement case plans in consultation with the families, Child

Protection Navigator, other stakeholders and care teams.

• Provide families with strength based support that also addresses vulnerability, ie:

family violence, mental health, Ao D misuse, learning difficulty, intellectual disability,
parenting challenges.

• Support therapeutic interventions for parents, recognising the importance of

healing from traumatic experiences that may impact on parenting.

• Apply a practice approach that understands the importance of culture in protecting

and strengthening Aboriginal families; provide culturally sensitive practice
responses to Aboriginal families, including consultations with the Aboriginal Liaison
Worker.

• Provide culturally sensitive practice responses to culturally diverse families,

including consultations with community CALD services.

• Integrate cultural sensitivity and respect in all communications and interactions.

4. Key Accountabilities

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Position Description
Case Worker – Community (Mac Killop)

3. Partnership approach

• Actively participate as part of a multi-disciplinary team to meet the complex needs

of the families in order to achieve their goals.

• Establish collaborative relationships with a wide range of specialist and mainstream

services to improve outcomes for children, young people, and their families.

• Engage in, facilitate and contribute to professional care team meetings to support

case planning and ongoing risk management.

• Initiate and support referrals to other agencies where appropriate.

• Work in close collaboration with Department of Family Fairness and Housing,

placement services and other stakeholders.

• Track all service activity hours for each family meeting target hours of service for

each family as per program Key Performance Indicators.


4. High quality safe care

• Provide high-quality intensive, flexible and responsive early parenting support

suited to family needs.

• Work in partnership with families to identify goals and build parenting capacity to

enhance their children’s development, safety and well-being.

• Identify and manage actual and potential risks to children in accordance with QEC

policies, procedures and legislative requirements.

• Engage and promote continuous quality improvement processes.

• Contribute to the development and review of policies and procedures.

• Participate in regular clinical audits, as required.

• Ensure compliance with all mandatory requirements always ensuring child safety /

wellbeing.

5. Positive environment
• Actively participate as part of a multi-disciplinary team to meet the needs of the
families in order to achieve their goals.

• Reflect on self and practice, identify areas for personal & professional growth.

• Actively participate in regular Clinical Supervision and Reflective Practice

• Actively participate in and contribute to team learning, development and positive

culture.

• Assist with new employee induction and training.

• Other duties as required by Area Manager.

8 Last Updated: 2024/09/
Position Description
Case Worker – Community (Mac Killop)

Essential Criteria
Demonstrated ability to undertake complex
casework with families (including pregnant
women) and children who have experienced
trauma.
Demonstrated ability to assess, plan,
implement and review appropriate
interventions to support the development of
parenting capacity and family functioning.
Demonstrated experience and theoretical
understanding of the issues facing highly
vulnerable parents in their ability to ensure the
safety and wellbeing of their children.
Experience supporting families to access
relevant services to address underlying
vulnerabilities and risk factors.
A knowledge and understanding of
Aboriginal culture and current issues faced by
Aboriginal children and their families.
Well-developed interpersonal and
communication skills, with a demonstrated
capacity to work collaboratively with others.
AHPRA Registration as relevant
Current Working with Children
Check
Consent to undertake National Police
Record Check
Current Australian Work Rights
Evidence of up-to-date immunisation
schedule
Current COVID-19 Vaccination
Current Victorian Driver’s License
Excellent written and verbal
communication skills, and able to
adapt style to a range of audiences.
High level organisational and
prioritising skills. High level attention
to detail
Aptitude for navigating new software
Proactive problem-solving skills
Desirable Criteria
Experience in health, family services,
government or community services sectors.
Experience in early parenting services.
Previous experience working within
the child protection or family services
sector.
Personal Attributes Refer to VPSC Capability Framework

• Integrity - Operates in a manner that is

consistent with the organisation’s code of
conduct. Builds trust through consistent actions,
values and communication. Treats all sensitive
information with utmost confidentiality.

• Relationship Building and Collaboration –

Establishes and maintains positive work
relationships, promotes consensus through
diplomatic handling of agreements, forges useful
partnerships with people, builds trust through
consistent actions, values and communication.

• Organisational and Time Management Skills –

Reliable and punctual. Manages own work time
effectively and prioritises work tasks, seeking
advice when needed.

• Empathy and Cultural Awareness -

Communicates well with, relates to and
sees issues from the perspective of
people from a diverse range of culture
and backgrounds. Respect and value
the traditional owners.

• Customer Service – Consistent polite,

friendly, professional presentation.
Treats others with dignity and respect at
all times. Takes responsibility for own
workload and promptly escalates any
concerns or issues.

• Conceptual and Analytical Ability –

Uses analytical and conceptual skills to
reason through problems.
5. Key Selection

9 Last Updated: 2024/09/
Position Description
Case Worker – Community (Mac Killop)


At QEC, we are committed to providing a safe and supportive environment for
children and we adhere to the Child Safe Standards
The Victorian Public Sector Code of Conduct and all QEC policies and
procedures apply to our employment at QEC
It is important to us that all people (employees, client families, visitors and all
others) feel a sense of belonging, safety and acceptance at QEC. We welcome and
embrace the valued diversity we all bring to our organisation, and do not tolerate
any form of discrimination, violence, bullying or harassment at QEC.
QEC are committed to the safety and wellbeing of client families and
employees. We are a smoke free workplace and require health care worker
immunisation – important to keeping us all healthy and safe.
A pre-employment medical assessment may be required upon request
QEC closes for the period over Christmas/New Year to provide our teams
with a well-earned break. It is a requirement that all relevant employees take
annual leave during this period