Prepare, detailed technical proposals for all customer related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
Invoicing service work, including spare parts orders, system projects, service visits, and service support
Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
Follow up with customers regarding service issues and warranty claims
Efficiently utilize modes of communication and understand customer expectation with respect to communication via email, cell phone, in-person response etc.
Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
Schedule and allocate resources to ensure that service jobs are properly staffed
Proficient in MS office, word and excel
Project Execution:
Excellent time management and organization skills are required
Requires professional written and verbal communication and interpersonal skills.
Must self-motivated, process-minded individual, who is resourceful and reliable
Courteous and able to remain composed under pressure and strict timelines
Handle customer service inquiries and service related issues in a timely manner
Compete other duties and projects as assigned
Must be self-motivated and lead by example with a positive attitude and outlook
Ensure business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code
Adhere to the Eclipse Project Operating Policy
Maintain a good corporate Citizen role in support of Eclipse Corporate Vision
Adhere to all Health and Safety rules and procedures
Foster the development of a culture reflective of the core values of the business
Adhere to all ISO rules and procedures
Maintain company confidentiality
Requirements
Has successfully completed either a University Degree or College Diploma in Mechanical/Electrical or Engineering/Robotics Automation Technology or have a Certificate of Qualification for a Machine Tool Builder and Integrator or relative experience
5+ years’ experience in the custom automation industry
Experience in Project Management an asset
Prior customer service within an automation environment an asset
Ability to cost manufacturing components an asset
Knowledge of accounting principles and sound business practices.
Work requires professional written and verbal communication and interpersonal skills.
What we offer
Competitive salary package + cafeteria
Inspiring challenges in an international environment
Possibility to develop existing and new skills
Exciting and challenging projects
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