Job Opportunities in Hungary
November 8, 2024
Nilfisk
Budapest
OTHER
Global Head of Customer Voice
Global Head of Customer Voice
At Nilfisk, we are driven by our mission to create cleaner and safer environments. With over a century of innovation in cleaning technology, we stand at the forefront of providing high-quality cleaning solutions across the globe. Our commitment to excellence and sustainability reflects in everything we do, as we strive to make a meaningful impact on our communities and the environment.
The Head of Customer Voice will be responsible for leading the strategy around customer feedback and insights to strengthen customer satisfaction and loyalty. This role will develop and implement measurement strategies and collaborate closely with various stakeholders to ensure that customer feedback is effectively integrated into business processes, decision-making, and continuous improvement initiatives. Reporting directly to the Vice President of Customer Experience, this position will play a pivotal role in aligning customer insights with the company’s strategic goals.
Key Responsibilities:
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Strategic Development: Develop Customer Voice as a strategic lever, developing ROI methodology and the link to revenue growth including all direct/indirect Customer touchpoints within Nilfisk including online/digital experience.
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Continuous Improvement: Continuously improve key Voice of Customer methodologies & tools including RNPS, TNPS, and CSAT.
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Global Data Democratization: Drive the democratization and interpretation of Customer Voice data to drive a deeper understanding match business value with Customer value
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Drive Action: Collaborate with functional leaders and process owners to prioritize and develop improvement initiatives that address areas identified through customer feedback
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Customer Insights Database: Develop, manage, and oversee a global cross-functional Customer Insights database.
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Benchmarking: Benchmark Voice of Customer tools and methodologies to remain current with the latest trends and technologies.
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Thought Leadership: Provide thought leadership in the space of Vo C to ensure value, methodologies and principles are clearly understood and developed with leadership culture
Skills, attitude and qualifications:
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Bachelor’s degree in business, Marketing, or a related field. A master’s degree is preferred.
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Minimum of 7-10 years of experience in customer experience, customer insights, or a related field. Experience in the design and execution of Customer Voice strategies is preferred
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Strong analytical skills, excellent communication and presentation skills, and the ability to work collaboratively across departments. Proficiency in customer feedback tools and data analysis software is a plus.
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Fluency in English both orally and written
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Customer-focused mindset, strong problem-solving abilities, and a passion for understanding & improving customer experiences.
Why Join Nilfisk?
At Nilfisk, we are committed to delivering exceptional customer experiences. As the Head of Customer Voice, you will play a crucial role in shaping our customer experience strategy and driving continuous improvement. Join us and be part of a dynamic team dedicated to making a difference for our customers.
At Nilfisk, we are committed to delivering exceptional customer experiences. As the Head of Customer Voice, you will play a crucial role in shaping our customer experience strategy and driving continuous improvement. Join us and be part of a dynamic team dedicated to making a difference for our customers.
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Being part of a dynamic multinational environment and Scandinavian Company Culture
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Trainings for your professional development
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Great enthusiastic and continuously growing team
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Attractive salary & connected package
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Home Office opportunity & free to schedule contract
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Cafeteria and other benefits:
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Monthly gross 46.000 HUF cafeteria
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Free access to Tüske csarnok twice a week for gym or swimming
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Travel contribution for daily commute (between home and workplace)
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Weekly massage at the HUB office
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Onsite medical screening quarterly
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WIGO carsharing service to our Budapest HUB based employees for daily commute
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and so much more!
Interested?
If you are a proactive and detail-oriented professional looking for a challenging yet rewarding role, we encourage you to apply. Please apply on our Career site no later than 31st of December 2024. Join Nilfisk and make a difference in our journey towards a cleaner future.
Let’s create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
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