Job Opportunities in Hungary

• Employee to be assigned to various teams of Product Delivery based on needs of resources in the different function areas in short or middle term (max assignment duration is 3-5 months).
• This is a wide scope of responsibility that can be detailed upon assignment request. Depending on requirements, rotation can be based on partial or full-time capabilities of the employee. (Multi-responsibility)
• If no specific assignment apply, employee will be participating in Continuous Improvement Project within the Product Delivery organization

• Adaptability

• Role is variable based on assignment team and responsibility. This is to be detailed, explained and agreed with employee before each assignment
• Each assignment will be at same Job Level than the current employee and fit to his skills.
• Depending on assignment needs, several roles can be carried by the employee simultaneously
• Full workload of the employee will not exceed weekly full time contractually agreed capability.

• Local reporting line

• Employee is to report to the Head of EMEA PD Strategic Initiatives
• Manager is in charge of employee development and will guarantee regular review and coaching
• Manager is in charge of assignment agreement and validation for the employee, including assignment timeframe validation.
• Operational instructions are to be taken from assigned Team Lead/Functional Manager

• 4 to 5 Years Experience in a process driven environment is required : either Supply Chain or After-Market services support environment is required.
• Strong affinity with ERP/CRM system
• Advanced reporting and Microsoft skills are required
• Experience in project management is an advantage

• Polyvalent and adaptable
• Capable to switch to different tasks, multi-task quickly and efficiently
• Strong communication skills
• Very strong written, verbal, and active listening skills
• Self - Driven , goal oriented and shows “Can – do – Attitude”
• Ambitious with eager to learn all aspects of the EMEA PD organization
• End-to-End thinking oriented to customer satisfaction and problem solving
• Share knowledge acquired with all teams

• S&OP

• Ensure the availability of spare parts and or laser supplies for EMEA customers to secure customer satisfaction and business goals
• Contribute and recommend inventory improvement action plans (New buy vs Recycled, geobalancing, airshipment .. )
• In charge of maximizing Revenue Potential and Parts Variance
• Coordinate day-to-day operational activities
• Provide visibility to all key players on stock availability
• Support planning team in various operational tasks in SAP and in analysis, reporting etc.

• Planning Operations Coordinator

• Ensure the availability of products at EMEA level at best cost and customer satisfaction conditions.
• Plan demand and supply (production, VMI inventory according to priorities)
• Provide visibility on stock and customer order availability to all key players in the product flow
• Manage the change (key player in business evolution)
• Contribute actively to process improvements (Lean culture)

• Control Tower Region Lead

• Aims a best in class partner / customer experience within the given Supply Chain framework
• Translates all related Country Sales Office needs from the region into Supply Chain Operations actions
• Oversees and monitors the end-to-end Supply Chain operation steps within scope
• Collaborates with Planning Ops, GBS O2D, KN ACC Ops, LCC, Data management, Country Sales Office, in order to achieve the defined goals
• Proposes process improvements
• Acts as first level escalation point for internal & external customers
• Translates the EMEA Supply Chain strategy into day-to-day operations
• Elevates issues to the right level of visibility

• TSC Partner Manager

• The Partner Manager is in charge of managing the Technical Support Center operations (TSC) located in European locations.
• Key Responsibilities:
• Monitoring and managing the activity and performance of the outsourced Contact Center Operations together with the cost of services in accordance with the Statement of Work
• Act as Interface between Lexmark and Partner
• Managing the implementation of new services
• Continuously improving Customer Experience
• Analyze and improve supporting procedures

• Indirect Vendor Manager

• Manage the service related processes processes for the Channel partners.
• This includes the continuous performance monitoring of the existing partners, maintaining and improving end-to-end processes and implementing/developing new methods to improve efficiency.
• Responsible to develop, implement plan and control the role-out for the new indirect service process for EMEA.

• Work with the overall operations and systems teams within Lexmark EMEA and Country Services Operations Managers, EMEA Service Delivery organization to create the linkages required to develop a controlled and well managed indirect service activity.
• Ensure that Lexmark can meet the operational requirements of SPR/Special contract custom and standard contract implementation and administration for non standard warranty delivery. The requirements include items such as contracting responsibility for parts management, call center verification processes, product service delivery, project implementation, and technical operations. Monitoring and enforcing the delivery of these obligations.
• Works with EMEA country service management and EMEA operations teams to implement operational procedures and performance standards that are consistent with the country requirement and WW needs.
• Oversees and supports the design and implementation of operational indirect service solutions for customer engagements and controls in the EMEA countries.

• Vendor Manager – Services Operations

• Vendor Manager is in charge of implementing and managing the field service located in Europe, Middle East, Africa (EMEA) mainly focusing on:
• Provide operational support to the Sourcing Team regarding the selection of a new service provider in case of RFP/RFQ
• Coordinate the implementation in Lexmark operations and tools of the new field service vendors / ramp-down of vendors with contract terminated
• Monitoring the performance of the vendors and assure the compliance to the contract