Job Opportunities in Greece
September 17, 2024
CBRE
Αθήνα
OTHER
Hospitality Ambassador
Hospitality Ambassador
Job ID
185035
Posted
17-Sep-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Athens - Attiki - Greece
The Hospitality Ambassador is responsible for the day-to-day operational reception services for client’s offices in Attika. The Hospitality Ambassador will be supporting the site facility team for daily office activities such as welcoming guests, office administration and documentation/filing, mail and delivery coordination and any other required service provided to the client. Further responsibilities include helping to establish and build a client relationship and assisting with client reporting on a regular basis.
Person Specifications
- University/College graduate.
- Previous experience in a front of house, reception or customer facing role.
- Good working knowledge of Microsoft Office packages and IT literate.
- Previous experience in a facilities management environment.
- An understanding of local health and safety legislation and energy management.
Key Responsibilities
OPERATIONS:
- Welcome visitors, issue ID badges, and provide professional support.
- Coordinate incoming and outgoing calls, manage emails, and handle mail correspondence.
- Present a positive and professional first impression.
- Perform general office administration, inventory tasks, and additional service tasks like organizing taxis and transfers.
- Provide administrative, financial, and FM support to the CBRE Facilities Management Team.
- Book and cancel meeting rooms as required.
- Work positively and collaboratively with colleagues and the client.
- Adhere to client Compliance, FM, HSE, and Security procedures and standards.
- Implement hospitality plans and newcomers FM induction.
- Follow up on regular and ad hoc catering services.
- Communicate with the parking provider for visitors.
- Follow up on induction processes, coffee breaks, light lunches, and update headcount lists.
- Support daily courier mail processes.
- Inform guards for ad hoc underground parking access.
- Manage client applications and meeting room reservations.
- Participate in the emergency team and follow procedures.
- Prepare and follow up on induction and onboarding procedures.
- Prepare and manage employee and visitor access cards.
- Receive and check invoices from courier providers.
- Greet visitors at the front desk and inform the visited employee.
- Submit and follow up on purchase orders for various supplies.
- Serve as a backup for team members during absences.
- Coordinate hospitality services and act as the preferred point of contact.
- Provide information on onsite services and advise customers.
- Collect information to enhance personalized experiences.
- Liaise between teams to ensure alignment.
- Report on service utilization and engagement.
- Ensure answers to employees, launch and follow up on corrective actions, and track issue resolution.
- Monitor employee feedback and satisfaction.
- Implement and embody the client’s hospitality management culture.
- Train local teams and newcomers on hospitality culture.
- Assess and report hospitality performance against KPIs.
- Provide regular tips and continuous training for local teams.
- Manage events and community responsibilities.
Skills
COMMUNICATION
- Good client relationship skills and able to work positively with stakeholders.
- Good written and oral skills in English and Greek. Additional languages are useful.
- Good spoken and written language skills in local language.
- A team player and able to work positively with others across borders and remotely.
OTHER SKILLS / ABILITIES
- Demonstrates strong liaison and provide escalation to landlord service provider and follow up.
- Excellent accuracy and attention to detail.
- Numerical skills and some financial acumen.
- Team player.
- Good organizational skills.
- PC literacy is essential.
Competencies
- Client first; understanding customer needs; good communication skills.
- Operational excellence: competence to deliver; integrity; QHSE.
- Key experience required
- 1-2 years of experience in a similar role, preferably in a corporate environment
- Excellent command in English both verbal and written
- Client service oriented and brings know-how in client care
- Has a positive, solutions driven attitude and brings added value to the team
- Organized individual with attention to detail
- Communications skills
We offer
- Contract of employment
- Great work atmosphere and working conditions
- Possibility to learn and grow further with CBRE GWS
- Be a part of interesting international project in dynamic fast-growing company
- Necessary training
- Competitive salary
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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