December 22, 2023

Wipro Limited

Oulu

Senior Salesforce Consultant - Nordic Region

Oulu, Finland
Tech Hiring
2742006

Job Description

About Wipro Limited:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Brief Summary of Role

The Senior Functional Consultant is tasked with leading requirements gathering sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and they support the implementation work that follows. They handle our most complex and challenging projects, from the customers they work with to the technical solution complexity, to uncover current state pain points and work with their delivery team to design a future state solution and transpose into user stories. The Senior Functional Consultant is responsible for providing guidance and recommendations as well as sharing best practices across business environments and industries.

Responsibilities

Build a clear requirement gathering strategy / workshop plan for each customer engagement
Lead discovery workshops; facilitate large audience discussions and present solutions

Perform rapid analysis and decomposition of complex business information into functional requirements
Take ownership of customer processes; analyse and record current state technology and processes
Identify and inventory customer process pain points and gaps in best practices
Organise and drive process reengineering sessions
Create future state processes and requirements

Perform business process modelling, user experience modeling and basic technical architecture diagramming
Synthesize technical and business information and present implementation needs and options confidently
Collaborate with internal team members to advise and present solutions to optimise future processes and solutions
Communicate Salesforce’s capabilities and limitations to customers
Guide customers and advise on potential solutions for optimising the platform

Interpret technical and business strategy roadmaps and apply a detailed technical solution
Build and demo prototypes in Salesforce
Assist and guide customers during UAT
Support and deliver training to specified trainers and end users
Provide go-live support for implementations
Co-ordinate with Project Managers/Program Managers in delivery decisions
Assist in onboarding and mentoring of new hires
Identify opportunities and occasionally assist pre-sales support activities
Contribute to the overall success of the Functional Practice through engagement with the Centre of Excellence and Discussions groups

Required Skills & Experience

5+ years’ experience as a Functional Consultant / Business Analyst or similar discipline for a mid-to-large sized organization, or direct consulting expertise leading transformational CRM projects
3+ years' experience with Salesforce.com configuration and/or custom development across the suite of Salesforce products
Experience implementing the Agile project lifecycles and tools (i.e. SCRUM, user stories, etc.)
Experience as Functional Consultant / Business Analyst on at least 1 £/€ 1M+/Global implementation

Preferred experience in a specific customer vertical/industry/sector
Strong ability to understand customer needs and pain points, facilitate deep discussions, and challenge status quo
Expert presentation and communication skills to both create and deliver top-notch presentations and demos to a broad audience including C-Suite to technical teams
Ability to navigate complex organizational dynamics and succeed in projects that require you to take ownership and drive workstreams
Ability to take on any project at any stage and make it successful

Ability to influence others as a leader in the Functional role
Bachelor's degree in Technical or Business related area or equivalent combination of similar education and experience
Ability to travel as required

Required Credentials

Salesforce Administrator
At least two of the following
Sales Cloud
Service cloud
Community cloud

Preferred Credentials

Salesforce App Builder
Salesforce Advanced Admin
Any additional Salesforce Certs
Completed Trailheads

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.