Job Opportunities in Finland
September 11, 2024
Oy Mirka Ab
Vaasa
OTHER
Digital Support Manager
Job Title: Digital Support Manager
Location: Jeppo / Vaasa
Company: Mirka
About Us:
At Mirka, we believe in innovation, responsibility, and respect. As a leader in surface finishing technology, we strive to exceed customer expectations through continuous improvement and collaboration. Join us in creating sustainable, long-term value for our clients and the industry!
Key Responsibilities:
What We Offer:
Ready to join us?
If you are passionate about leading a support team and developing innovative support processes, apply now to join Mirka’s future. Visit our website to submit your application no later than 13.10.2024.
For more information, contact Helena Aspfors by email (helena.aspfors@mirka.com)
Qualifications:
Location: Jeppo / Vaasa
Company: Mirka
About Us:
At Mirka, we believe in innovation, responsibility, and respect. As a leader in surface finishing technology, we strive to exceed customer expectations through continuous improvement and collaboration. Join us in creating sustainable, long-term value for our clients and the industry!
Key Responsibilities:
- Lead and mentor a team of support professionals, fostering a collaborative and high-performance culture.
- Develop and implement efficient support processes to enhance customer satisfaction and operational efficiency.
- Monitor and analyze support metrics to identify trends and areas for improvement.
- Collaborate with cross-functional teams to ensure seamless integration of support processes with other business functions.
- Provide technical guidance and support to the team, ensuring timely resolution of complex issues.
- Investigate and analyze technical logs to troubleshoot and resolve intricate support challenges.
- Continuously evaluate and improve support tools and technologies to enhance service delivery.
- Oversee the support of Mirka’s digital solutions, spanning from factory floor systems to customer-facing applications.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- The chance to make a significant impact on our support operations and customer satisfaction.
Ready to join us?
If you are passionate about leading a support team and developing innovative support processes, apply now to join Mirka’s future. Visit our website to submit your application no later than 13.10.2024.
For more information, contact Helena Aspfors by email (helena.aspfors@mirka.com)
Qualifications:
- Proven experience in a technical support team lead or similar role.
- Strong understanding of support process development and implementation.
- Experience in digging into technical logs to identify and resolve issues.
- Excellent leadership and team management skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Effective communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
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