Job Opportunities in Finland
October 11, 2024
Hoxhunt
Helsinki
Customer Success Manager (Mid-Market)
Hoxhunt in a nutshell
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications.
Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together
We hope that you share these values with us and are willing to contribute accordingly.
Customer Success Manager (Mid-Market)
As our Customer Success Manager, you are responsible for your own customer portfolio of mid-market customers (1000-10 000 employee companies) and have a key role as their trusted advisor. You’ll take ownership of your own customers from day one, care for them and develop relationships that result in long lasting partnerships. You have an important role in scaling your customer portfolio, with key success metrics around customer adoption, upselling, and retention, ensuring our customers get the most value out of our services. You’ll work independently, but you’ll have the full support of other Customer Success Managers and the entire Hoxhunt team.
The base salary for this role is 4000 - 5000€.
What We're Looking For
Our recruitment process is:
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications.
Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together
We hope that you share these values with us and are willing to contribute accordingly.
Customer Success Manager (Mid-Market)
As our Customer Success Manager, you are responsible for your own customer portfolio of mid-market customers (1000-10 000 employee companies) and have a key role as their trusted advisor. You’ll take ownership of your own customers from day one, care for them and develop relationships that result in long lasting partnerships. You have an important role in scaling your customer portfolio, with key success metrics around customer adoption, upselling, and retention, ensuring our customers get the most value out of our services. You’ll work independently, but you’ll have the full support of other Customer Success Managers and the entire Hoxhunt team.
The base salary for this role is 4000 - 5000€.
What We're Looking For
- Experience in project management, customer success management or account management in a fast-growing Saa S company (3+ years).
- Upselling and cross-selling experience and proven track record of successful results.
- Strong prioritisation and project management skills, with a customer-first mindset, staying true to deadlines while exceeding project goals.
- Previous experience from customer relationship development (for example partnership or supplier relationships).
- Interest in technology and confidence in using different technologies in your work.
- Data-driven approach in decision-making and in defining necessary actions or improvements.
- Passion for learning and a solution-oriented mindset.
- Courage to improve and develop processes when needed.
- We value previous experience in training or from on-boarding customers. We also value previous experience from Saa S startups or experience from the cyber security industry. Fluent written and spoken English is a must-have, other languages such as French are considered a plus.
- Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure.
- Hoxhunt is a fast growing company. Since 2016, our team has grown from 4 founders to +150 people.
- Flexible working hours and remote work possibility.
- New, fresh work facilities in Helsinki (gym and swimming pool included).
- Strong company culture and people-first approach.
- Extensive health care for all our employees.
- Fair compensation. A fun but ambitious environment with inspiring colleagues.
Our recruitment process is:
- Screening call with Talent Acquisition (30 min).
- Meeting with your Team Lead (60 min).
- Homework related to the role (max 90 min preparation expected).
- Task presentation and meeting future colleagues in Customer Success (60min remote or on-site).
-
Reference checks
Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact and grow your skills, we'd love to chat!
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