Job Opportunities in Czech Republic

Ready to become a Wriker?

Key Responsibilities:

• Leadership:
  Lead a high-performing team, including LMS Administrators, Instructional Designers, Multimedia Developers, Product Trainers, and Localization Managers. Set clear goals and objectives (OKRs), provide mentorship, and cultivate a culture of excellence and customer focus.
• Educational Strategy & Innovation:
  Develop and implement a comprehensive customer education strategy aligned with Wrike's business objectives. Oversee the creation, localization, and continuous improvement of educational content to maintain relevance and quality.
• LMS Optimization & Oversight:
  Ensure the smooth operation of Wrike Discover by optimizing platform performance, managing user roles and permissions, and overseeing course deployments and automations to enhance user engagement and satisfaction.
• Customer Experience & Advocacy:
  Advocate for customer education initiatives that increase user engagement and satisfaction. Collaborate with cross-functional teams to integrate customer feedback and adapt educational programs to meet evolving needs.
• Vendor & Partnership Management:
  Manage relationships with external vendors and partners, ensuring high-quality content localization and platform support. Negotiate contracts and maintain strategic partnerships to maximize value.
  

Team Overview:

• Multimedia Developer/Designer:
  Responsible for creating customer-facing tutorial videos and interactive e-learning modules using multimedia tools. Manages HTML/CSS for the customer education website and handles ad-hoc design and coding requests to support educational initiatives.
• Learning Management System (LMS) Administrator:
  Administers the Wrike Discover platform, managing backend settings, course deployments, and user roles. Provides support for internal staff and customers, ensuring courses are up-to-date and resolving any technical issues related to the LMS.
• Instructional Designer/Content Developer:
  Designs and develops instructional materials, including storyboards and multimedia assets, to ensure content aligns with learning objectives. Collaborates with multimedia developers to integrate engaging visuals and interactive elements into e-learning modules.
• Product Trainer:
  Conducts product training sessions for both internal teams and customers, focusing on onboarding, product updates, and value-based training. Develops and updates training materials to ensure they are current and aligned with product releases.
• Localization Project Manager:
  Oversees the localization of educational content to ensure it is accessible in multiple languages and markets. Manages relationships with linguistic vendors, ensures content quality, and promotes the availability of localized materials to global audiences.

Qualifications:

• Bachelor's degree, diploma, certification in Education, Instructional Design or a related field; Master's degree preferred.
• 5+ years of experience in customer education or instructional design, with at least 2 years in a leadership role, ideally within a Saa S or technology-driven environment.
• Strong expertise in e-learning content development, innovative educational strategies and LMS.
• Proven leadership, strategic planning, and communication skills.
• Strong business acumen and a data-driven approach to decision-making.
• Familiarity with Wrike or similar collaborative work management platforms; PMI® certification or equivalent is a plus.

Perks of working at Wrike

• 25 days of holidays
• Cafeteria bonuses (Benefit plus)
• Meal vouchers (220 CZK/working day)
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan
• Mobile tariffs
• „Lítačka" transportation annual coupon reimbursement
• Multisport card
• Parental leave