Job Opportunities in Colombia
September 18, 2024
RPM
Envigado
FULL TIME
Technical Support Specialist
**Please send HV in English**
Schedule 1: Monday - Friday, 11am-7pm Eastern time (Toronto, Canada)
Schedule 2: Saturday - Wednesday, 11am-7pm Eastern time (Toronto, Canada)
Location: Medellín, on-site in our office on Milla de Oro
This is a great opportunity for someone who wants to gain experience with market-leading smart devices and get experience working with a Canada based global company.
We're looking for Technical Support Specialist to join our team. You will be working with a leading e-commerce brand who sells consumer and home electronics (Io T, smart home devices)
This is an in-office position.
As a Tech Support Specialist you will troubleshoot customers issues and solve them.
You will need to write emails and speak on the phone clearly in English.
Job Responsibilities:
Application Question(s):
Expected Start Date: 01/10/2024
Schedule 1: Monday - Friday, 11am-7pm Eastern time (Toronto, Canada)
Schedule 2: Saturday - Wednesday, 11am-7pm Eastern time (Toronto, Canada)
Location: Medellín, on-site in our office on Milla de Oro
This is a great opportunity for someone who wants to gain experience with market-leading smart devices and get experience working with a Canada based global company.
We're looking for Technical Support Specialist to join our team. You will be working with a leading e-commerce brand who sells consumer and home electronics (Io T, smart home devices)
This is an in-office position.
As a Tech Support Specialist you will troubleshoot customers issues and solve them.
You will need to write emails and speak on the phone clearly in English.
Job Responsibilities:
- Learn the company's products and their typical issues and solutions
- Understand customer problems so you can you accurately and quickly solve them
- Communicate and coordinate with Tier 3 / IT as needed for more complex issues
- Report customer issues and feedback to management to improve the customer experience and product
- C1 English (written and verbal) with certification
- Clear and concise writing in English
- Good listening skills, attention to detail on the phone in English
- Experience working with technical support or technical background
- C2 English with certification
- Tech support experience with Io T, smart home devices
- Experience with Apple Home, Google Home, Alexa, Samsung Smart Home
- Experience with Zendesk
- Transportation allowance up to $200.000 pesos per month
Application Question(s):
- Are you willing to work in office in Medellín (Poblado)?
- Technical Support: 1 year (Preferred)
Expected Start Date: 01/10/2024
We regret to inform you that this job opportunity is no longer available
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