Job Opportunities in Colombia


September 18, 2024

RPM

Envigado

FULL TIME


Technical Support Specialist

**Please send HV in English**
Schedule 1: Monday - Friday, 11am-7pm Eastern time (Toronto, Canada)
Schedule 2: Saturday - Wednesday, 11am-7pm Eastern time (Toronto, Canada)
Location: Medellín, on-site in our office on Milla de Oro
This is a great opportunity for someone who wants to gain experience with market-leading smart devices and get experience working with a Canada based global company.
We're looking for Technical Support Specialist to join our team. You will be working with a leading e-commerce brand who sells consumer and home electronics (Io T, smart home devices)
This is an in-office position.
As a Tech Support Specialist you will troubleshoot customers issues and solve them.
You will need to write emails and speak on the phone clearly in English.
Job Responsibilities:
  • Learn the company's products and their typical issues and solutions
  • Understand customer problems so you can you accurately and quickly solve them
  • Communicate and coordinate with Tier 3 / IT as needed for more complex issues
  • Report customer issues and feedback to management to improve the customer experience and product
Requirements
  • C1 English (written and verbal) with certification
  • Clear and concise writing in English
  • Good listening skills, attention to detail on the phone in English
  • Experience working with technical support or technical background
Preferred Requirements:
  • C2 English with certification
  • Tech support experience with Io T, smart home devices
  • Experience with Apple Home, Google Home, Alexa, Samsung Smart Home
  • Experience with Zendesk
Benefits
  • Transportation allowance up to $200.000 pesos per month
Job Type: Full-time
Application Question(s):
  • Are you willing to work in office in Medellín (Poblado)?
Experience:
  • Technical Support: 1 year (Preferred)
Application Deadline: 30/09/2024
Expected Start Date: 01/10/2024

Latest Job Opportunities


September 22, 2024

Prosegur
GUARDAS DE SEGURIDAD

Montería

View Details

September 22, 2024

DHL
Aprendiz

Buenaventura

OTHER

View Details

September 22, 2024

Sodexo Colombia
Auxiliar De Servicios Generales Medio Tiempo

OTHER

View Details

September 22, 2024

Sodexo Colombia
Supervisor O Líder De Alturas - Aseo Y Desinfección

Cundinamarca

View Details

September 22, 2024

Ventas y Servicios
Asesor Comercial Externo//(consumo Masivo, Telecomunicaciones, Servicios) - Contrato A Ter

Bogotá

View Details

Similar Jobs


September 11, 2024

Fiserv, Inc.
Fraud Prevention and CCS Technical Implementation Specialist

Medellín

OTHER

View Details

August 29, 2024

Chubb
Technical Leader Submanager

OTHER

View Details

August 27, 2024

Masabi
Senior Customer Technical Support Engineer (remote)

OTHER

View Details

September 12, 2024

STEFANINI LATAM
On-Site Technical Support L1

Bogotá

View Details

September 18, 2024

Concentrix
Technical Representative, IT Operations

Medellín

View Details

September 19, 2024

isolved
(COL) Technical Cloud Architect

Medellín

OTHER

View Details