Senior QA Manager

July 30, 2024

Otte Polo Group

México

FULL TIME

The Otte Polo Group is a U.S. based conglomerate of businesses offering tech support, domestic and international contact center, answering services, and 3PL fulfillment solutions. Our brands include Geeks on Site, Responsive Call Center, Phase V Fulfillment, amongst others. We operate from several US offices, and a few in Latin America. We take pride in the high-quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our companies are growing exponentially.
Quality assurance managers help companies establish quality regulations for products and employees. They must analyze data in order to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product quality.
These managers must be analytical and creative, always coming up with new ways to satisfy needs and encourage workers. They help design and enforce quality controls in order to maintain company standards. They also help communicate expectations to employees and provide coaching and corrective action when needed. Quality assurance managers must be excellent communicators with a strong desire to help others.
Responsibilities:

Focus on test automation.
Establishing and maintaining support channels with real clients.
Training, motivating, coaching, and correcting employees to ensure that standards are met.
Create reports to track progress.
Formulate strategies to increase productivity.
Review processes in order to ensure that they align with current trends.
Design, implement, and improve company quality standards.
Analyze data in order to find areas for growth.

Requirements:

Fluent in English (must-have)
Experience with ticket and bug tracking tools.
Experience in creating and improving documentation and test cases.
7+ years of experience testing and leading complex applications with microservices, multiple APIs, and multiple integrations.
Bachelor’s degree or associate’s with experience in the field.
Technical proficiency must be able to use computers and generate reports.
Ability to analyze data and create and review processes.
Excellent communication skills.
A desire to help others achieve their best.
Willingness to assist other departments to develop solutions and metrics.
Eye for details.

Salary monthly range: up to $4,000 USD monthly.
Job Type: Full-time
Application Question(s):

What is your English level?
Which is your city of residence?
Do you have experience testing and leading complex applications with microservices, multiple APIs, and multiple integrations?