Job Opportunities in Colombia

To be considered for this position, please submit your resume in English. Advanced English skills are required. You need to be located in the country where the job is posted.


The Company


Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?


J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

The Team and Job Summary
J.S. Held is seeking an experienced Microsoft Dynamics 365 (D365) CE Support Analyst to join the Technology Services CRM Support team. Current in-depth working knowledge of Microsoft Dynamics 365 CE is critical to success in this role.
The D365 CE Support Analyst will be responsible for all aspects of end-user support including troubleshooting system issues, managing support requests, assisting the system administrator with system maintenance, integrations maintenance, training, and identifying and leveraging opportunities to help our CRM team work more efficiently with the platforms and use them to their fullest extent.

Job Responsibilities

• Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 CRM platform.
• Partners with our Help Desk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues.
• Provide call support and ensure that business system issues/opportunities are properly documented and prioritized in our Freshservice ticketing system.
• Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed.
• Gain in-depth knowledge about business system applications and their interactions to properly identify and analyze problems.
• Works with system administrator to support authorizations and system configuration requirements.
• Develop documentation for identified business scenarios, processes, and procedures.
• Work with the system administrator to implement feature requests and ongoing customizations.
• Support project backlog and work with the manager and/or leadership to prioritize.
• Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities.
• Maintain platform/systems documentation.
• Assist in training end users in system processes and procedures.
• Identify roadblocks, craft comprehensive solutions, and deliver successful outcomes.

Required Qualifications

• Professional-level fluency in English.
• In-depth understanding and hands-on working knowledge of Microsoft Dynamics 365 CRM support.
• Bachelor’s degree OR equivalent work and technical experience.
• Familiarity with CE as well as experience working with CRM and Marketing teams and technologies.

• A stable high-speed internet connection and quiet working environment.

• Analytical mindset with strong problem-solving skills.
• Ability to plan and lead initiatives independently.
• Excellent organizational skills and ability to manage multiple projects simultaneously.
• Excellent collaboration, communication skills, and technical troubleshooting abilities that will be used to analyze and resolve business system problems; must be able to provide documentation when required.

• Highly motivated individual – you must be proactive, enthusiastic, agile, show initiative, and be good at multitasking.
• Ability to notice the little things and triple-check processes and information for compliance and accuracy.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification.

• Experience with Microsoft Power BI.
• Experience with professional services organizations.

Physical and Mental Job Qualifications

• Prolonged periods sitting at a desk and working on a computer.

Some of the Benefits We Have Include
J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely when needed.
• Generous Annual Leave Policy.
• Comprehensive Medical Insurance.

Other Duties


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at www.jsheld.com.

EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


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