Job Opportunities in Colombia

• Proactive cash collection.
• Handle daily order release.
• Handle customer queries and drive issue resolution (e.g. price, delivery issues).
• Manage relationship with customers, with the market (business decision support, commercial managers, finance manager, Supply Team, Warehouse) and internally (e.g. Customer Service Team, Financial Controller Team, STP Team).
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes).
• Manage customer ledger (up-to-date information about overdue items) according to KPI’s (RC, texting, reconciliation).
• Continuously improve processes to drive customer satisfaction and promote service efficiency.
• Maintain customer and process documentation.
• Generation of daily, weekly and monthly reports regarding debt collection and cash/overdue forecasting.
• Continuously improve the Credit Control / A&P / Customer Spend process.
• Actively promote the CARM Control agenda.
• Continuously support system and process improvement initiatives.
• Give input regarding to cash forecasting.
• Support OTC following up functions and processing activities (clearing, customer spend processing).
• Ensure invoices are created on a timely manner, RFT.
• Ensure all SAP documents are billed and delivered to customers.
• Input to internal/external audits.
• Adhere to controls/compliance environment.
• Keep Process Documentation actualized and accurate

• Performs routine activities in a structured environment - typically on one service line only
• Works under supervision, uses little discretion. Is expected to seek guidance in unexpected situations.

• Performs a range of work activities in varied environments. Works without frequent reference to others.
• Uses limited discretion in resolving issues or enquiries. May contribute to routine issue resolution.

• Performs a range of work, sometimes complex and non-routine, in a variety of environments.
• Investigates, defines and resolves complex issues.
• Supports less experienced staff

• College or university degree
• Strong analytical skills
• Strong interpersonal and communication skills
• Very strong customer service attitude
• Strong MS Office knowledge
• Fluent
• English

• System skills (SAP knowledge)
• Has some financial knowledge or willingness to learn financial transactions.
• Having an overview of market and customer specifics.