Freight Service Agent

September 12, 2024

Fedex LAC

Bogotá

OTHER

Performs a variety of customer service, administrative, and clerical duties requiring direct and indirect customer interface, and provides specialized assistance to customers in the clearance process._x000D_
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1. Assists customers with general information regarding dispatching and rates. 2. Assists customers in paperwork completion, making outbound calls, as needed. 3. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipments and compliance with Customs documentation required at destination. 4. Ensures all shipments are manifested. 5. Handles customers with packages in cage. 6. Solves and/or coordinates the solution of unique problems presented by customers which require special assistance. 7. Performs tracing services for customers; offers explanations of delays for any packages. 8. Initiates credits/refunds/other compensating or expediting measures in order to minimize the impact of service failure to customers. 9. Compiles records and statistics for use in determining the root cause of customers’ problems. 10. Provides administrative and clerical support to Station Ops Manager. 11. Maintains neat and clean appearance of the workplace, self and uniform.

High School degree/Equivalent. Some college preferred. Two (2) years customer contact experience in a comparable service type environment. Knowledge of international shipping/clearance procedures. Experience in customer problem resolution required. Excellent communication, organizational and human relations skills. Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Spoken and written fluency in local language and demonstrated fluency in English as determined by results of TOEIC exam. Able to work variable shifts. Knowledge of Fed Ex systems (COSMOS; KIAC).

Fed Ex es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.
Fed Ex es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:

2020 - Empresas más admiradas del mundo de Fortune (#14 )
2019 - Mejores lugares para trabajar de Fortune (#15)
2019- Uno de los "mejores empleadores para la diversidad" de Forbes
Fed Ex LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
2021- Fed Ex México fue incluido en el Ranking GPTW por 18 años consecutivos
2020- Fed Ex México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a Fed Ex como empresa socialmente responsable
2021 - Fed Ex Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
Fed Ex Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar

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