Job Opportunities in Colombia
August 28, 2024
WYN SOLUTIONS
FULL TIME
Client Success Specialist
ENGLISH C1 ONLY / INGLÉS C1
The Client Success Coordinator plays a pivotal role in the seamless execution of client strategies as crafted by our Client Success Strategists. This position involves creating and delivering comprehensive client and internal materials, including writing up client recap and strategy email, client reporting requests, compliance work, co-op documentation, updating client specials, and other critical service deliverables.
Compliance and Co-op Management
Knowledge
The Client Success Coordinator plays a pivotal role in the seamless execution of client strategies as crafted by our Client Success Strategists. This position involves creating and delivering comprehensive client and internal materials, including writing up client recap and strategy email, client reporting requests, compliance work, co-op documentation, updating client specials, and other critical service deliverables.
Compliance and Co-op Management
- Conduct thorough compliance checks on clients’ advertisements and content to ensure adherence to industry regulations, brand guidelines, and OEM standards.
- Liaise directly with OEMs to obtain pre-approval for ads and content in a timely manner, ensuring that all materials meet required specifications before publication.
- Manage and organize the collection of all co-op documentation, ensuring that clients meet co-op program requirements and deadlines.
- Maintain accurate records of compliance and co-op activities, providing clients with timely updates and guidance on their compliance status.
- Oversee the management and updating of monthly specials, promotions, and other relevant content across various digital platforms, including websites, social media channels, and email campaigns.
- Collaborate with the creative and content teams to ensure that all updates are visually appealing, on-brand, and optimized for engagement.
- Monitor the performance of digital content and adjust strategies as needed to maximize client visibility and return on investment.
- Draft comprehensive client review emails that outline the performance of their digital marketing efforts, identify areas for improvement, and recommend actionable strategies.
- Ensure clear, consistent, and professional communication with clients, addressing any concerns promptly and providing expert advice on digital marketing best practices.
- Work closely with account managers to align client strategies with broader marketing goals and objectives.
- Respond to client requests for custom reports, tailoring data and insights to meet specific client needs and objectives.
- Utilize various data sources to compile comprehensive reports that provide clients with a clear understanding of their digital marketing performance.
- Present complex data in a clear and concise manner, making it accessible to clients with varying levels of technical knowledge.
- Develop and maintain detailed reports in Google Data Studio, leveraging its capabilities to visualize and analyze client data effectively.
- Continuously optimize reporting templates to improve data accuracy, readability, and relevance to client goals.
- Train clients on how to interpret Google Data Studio reports, empowering them to make informed decisions based on the presented data.
- 2+ years of hands-on experience in data analysis, with a proven track record of creating custom reports based on specific client requirements.
- 2+ years of experience gathering, interpreting, and presenting data insights in a clear and actionable manner.
- 2+ years of experience using reporting tools like Google Data Studio, Google Analytics, or other similar platforms.
- 2+ years of experience in managing or coordinating projects, particularly those involving multiple stakeholders and tight deadlines.
Knowledge
- Familiarity with project management methodologies and tools that assist in task prioritization, such as Asana.
- Understanding of time-sensitive workflows, project timelines, and the impact of deadlines on overall project success.
- Strong foundation in data analysis, including the ability to interpret metrics, identify trends, and generate insights.
- Awareness of changing industry trends, tools, and technologies, and an understanding of how to pivot strategies when necessary.
- Understanding of team dynamics, collaboration tools (e.g., Slack), and cross-functional team workflows.
- Strong grasp of communication principles, both written and verbal, and knowledge of audience-specific messaging.
- Understanding of key performance indicators (KPIs) and success metrics relevant to the role and industry.
- Deep interest in the industry, role, and continuous learning in areas related to digital marketing, client success, or project management.
- Understanding of fast-paced work settings, including the demands and challenges they present.
- Awareness of the importance of maintaining a positive attitude and energy in work environments.
- Strong organizational skills, ability to prioritize tasks efficiently, and time management expertise to handle multiple responsibilities without compromising quality.
- Ability to work under pressure, meet tight deadlines, and maintain high standards of work even with time constraints.
- Proficiency in using analytical tools (e.g., Google Analytics, Google Data Studio) to assess data and derive actionable conclusions.
- Flexibility in approach, quick learning abilities, and the capacity to adjust to new situations or changes in priorities.
- Ability to work well with others, share ideas effectively, and contribute to team goals.
- Clear, concise, and persuasive communication abilities, with the skill to tailor messages to different audiences (clients, team members, stakeholders).
- Strong focus on achieving goals, persistent in pursuing outcomes, and skilled at overcoming obstacles to reach success.
- Enthusiastic engagement in tasks, with a commitment to delivering high-quality work.
- Quick decision-making, ability to prioritize under pressure, and efficiency in managing high volumes of work.
- Ability to engage others with enthusiasm, inspire team members, and maintain a positive outlook even during challenging times.
- Highly organized, detail-oriented, and proactive in managing workload.
- Disciplined, goal-oriented, and committed to meeting or exceeding deadlines.
- Critical thinker, detail-focused, and able to approach problems logically.
- Resilient, open-minded, and willing to embrace change.
- Team player, cooperative, and approachable.
- Articulate and able to convey complex ideas simply.
- Ambitious, motivated, and results-oriented.
- Energetic, driven by a love for the work, and committed to making a meaningful impact.
- Calm under pressure, adaptable, and energetic.
- Optimistic, proactive, and contagiously positive.
We regret to inform you that this job opportunity is no longer available
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