September 19, 2024

Maersk

Bogotá

Aprendiz SENA (CX)

Maersk's Mission :

At Maersk we believe in an integrated world. One planet. Connected all the way. By integrating global logistics, we improve the flow of the foods, goods, data, and materials that sustain people, businesses, and economies the world over. Enabling an exchange of values, culture, and ideas. A more integrated world improves quality of life and prosperity on all levels. It is our responsibility to ensure a more sustainable tomorrow for coming generations.

The Opportunity:

As Aprendiz SENA for the Customer Experience (CX) 4PL team, you are responsible of support several assigned 4PL accounts or teams, taking the responsibility of the efficient and correct assigned tasks execution.

Key Responsibilities:

Professional and efficient coordination of the assigned tasks and or accounts if apply.
Ensure KPI’s, clients’ SOP/IOP/SLA and company’s procedures compliance, focusing always on a high customer service level.
Accomplish and monitor the time frame given by Team Leaders for the execution of the assigned tasks.
Maintain good relationship with External/Internal teams, Customers and suppliers, living our company values.
Support Lead Logistics Team on the operational procedures’ review as well as new accounts, procedures and systems implementations.
Weekly report 4PL CX manager and/or 4PL Team Leaders through the MOS presentation about tasks progression.
Continuously strive to improve data quality and service levels.
Support on the identification of automation processes opportunities of the assigned accounts.

Operational tasks and responsibilities:

To monitor Data Quality on every step of the Supply chain process (PO level, booking level, milestones, among other) in our logistics system mymaerkscm/SCP and/or our tracking files.
To work closely with the origin offices to ensure client’s SOP/IOP/SLA are followed including Data Quality.
To perform the invoicing audit form either 3PL services and/or our 4PL services.
To upload documents to either a Team site or our systems and/or audit that the system is updated with all the proper documentation as per client’s SOP/IOP/SLA.
To support the whole process in different stage as ocean/air milestones tracking, trucker and CHB milestones follow up and empty container return follow Up.
To elaborate reports as requested.
If assigned, to properly process all bookings: booked with the nominated carrier, confirm bookings during the next 24 hours after discrepancies have been resolved (if any).
In order to give end-to-end visibility, to send the information to the GSC for MODS updates and follow those are performed.
To keep our internal teams on time and correctly informed about the execution of the assigned tasks.
If assigned, to properly use STi K, MACS or any other invoicing request Tool to ensure shipments are being attended/invoiced properly.

We're looking for:

Fast learner.
Analytical and problem-solving skills.
Positive, proactive, and persistent.
Responsible and organized.
High Sense of urgency.
Focus on details.
Good communication skills.
Intern in international commerce, Administration, Economy, Engineering Careers or related areas.
Good level of written and spoken English (60-80%).

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .