Job Opportunities in Canada
October 11, 2024
New Flyer
Winnipeg
FULL TIME
Warranty Recovery Administrator
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
Responsible for administration of NFI and MCI warranty recovery program and work to reduce warranty costs by improving supplier and product quality.
WHAT YOU WILL DO:
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
POSITION SUMMARY:
Responsible for administration of NFI and MCI warranty recovery program and work to reduce warranty costs by improving supplier and product quality.
WHAT YOU WILL DO:
- Process NFI and MCI supplier recovery claims from OSVC and pursue supplier recovery for warranty failures.
- Manage warranty work queue in OSVC.
- Coordinate recovery with suppliers and hold suppliers accountable.
- Analysis of supplier claims and evaluations.
- Coordinate with Supply Chain, Procurement, and the Supplier Quality on supplier warranty contracts to increase recovery of warranty claims.
- Work with suppliers to improve component quality.
- Communicate and negotiate with suppliers via e-mail, phone, and meetings.
- Create reports for Leadership group on failed components and pertaining costs.
- Support the Warranty Failure Trend reporting.
- Work with Finance on closing and processing of all warranty credits.
- Update warranty claims to reflect part location, recoverable costs, evaluations, additional information required for claim comprehension.
- Handle inquiries from properties and suppliers regarding freight issues.
- Coordinate with Regional Product Support Managers (RPSM's) and Field Techs on scrapping or returning of failed parts, failure details, and customer maintenance records.
- Coordinate with the stock keepers in the parts warehouses on inventory control, shipping/receiving and upkeep of warranty parts.
- Process Master Sheets.
- Other duties as assigned.
- Provide reporting of failures to applicable departments such as Technical Services, CEBS, Engineering, Supply Chain, and Procurement.
- Highschool, minimum grade 12
- Drive to acquire maximum supplier recovery.
- 2 or more years’ experience in Claims Recovery Administration
- MS Office, Oracle knowledge and keyboarding.
- Negotiation, communication, and organizational skills.
- Computer and general office equipment knowledge
- Experience with motor vehicle parts and/or automotive experience
- Motor Coach Industries is Reliability Driven - we value safety, high quality products and employee engagement in everything we do
- Competitive wages
- A continuous learning environment
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
We regret to inform you that this job opportunity is no longer available
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