Job Opportunities in Canada

What you'll bring

• 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software
• Experience in in a team leadership role in a professional tax preparation firm is a plus
• Comprehensive knowledge of tax regulations and laws
• Superior research, critical thinking and problem solving skills
• Excellent written and verbal communication skills
• Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
• Flexibility in availability and scheduling
• Strong customer service and customer experience acumen
• Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
• Bilingual proficiency (English and French + read, write, speak) is considered a strong asset
• This is a remote role; no travel is required

How you will lead

• Provide timely and accurate tax advice to Experts during tax season
• Assist Managers with team responsibilities, as needed
• Help teach Experts how to research and troubleshoot tax and technical questions
• Prepare and/or deliver training materials to be shared with Experts
• Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience
• Handle customer contacts that are complex and/or challenging
• Review contacts, as needed, to ensure compliance with CRA and MRQ

• Demonstrate a sincere desire for a quality Expert and customer experience
• Display a flexible team player attitude
• Promote and foster a positive and inclusive work environment
• Approach change in a positive and flexible manner
• Collaborative approach to problem solving

• Able to research, analyze, and determine an appropriate course of action in a variety of situations
• Able to utilize various resources to provide accurate tax and technical support to Experts
• Excellent numerical, abstract, and verbal reasoning skills
• Ability to solve complex problems while exercising good judgment