Job Opportunities in Canada

Position Overview:
If you discover that weaving connections is as natural as breathing and your vibrant energy is simply contagious, then the time might be right for you to step into the role of everyone's favourite person. If you're ready to level up your barista expertise, possess a genuine passion for engaging with people and relish the art of uncovering their stories, all while deriving joy from painting smiles on their faces - then embrace this incredible opportunity to light up every room you enter and spread your magnetic charm like confetti!
Join the Captivating Team as the Reception/Concierge at Captivating Aesthetics; you will play a vital role in ensuring that every client's visit is exceptional and memorable. Your enthusiastic and customer-centric approach will create an atmosphere of safety, relaxation, warmth, and vibrance. You will work closely with the Captivating team to provide outstanding service, build lasting relationships with clients, and support the overall operations concerning Reception/Concierge.
If this resonates with you, your journey to becoming a beloved Reception/Concierge guru begins.
A Day in the life:
● Greet clients with a warm and welcoming attitude, making them feel valued when they enter the clinic, as if they are the only client in the clinic.
● Tracking and reporting on the customer experience at the various touch points throughout their client journey.
● Collaboration with the team to continue to develop, enhance and close gaps that may exist in the current client experience.
● Professionally address client inquiries, provide information about services/products, and guide them through any concerns they may have.
●Identify client needs and take proactive steps to maintain and enhance the ‘Captivating Experience.’
● Listen attentively to clients’ preferences, concerns and needs. Document them in the CRM software after each client visit to better connect with the client on their next visit and throughout the year.
● Get back to clients regarding general inquiries.
● Coordinate alongside the front reception to ensure smooth appointment transitions and timely services.
● Compile and analyze customer feedback into a weekly report, suggest solutions to any critical feedback and how it was addressed in real-time.
● Quarterly or monthly reports on the life-cycle of the client.
● Implement client gratitude, kindness and appreciation process.
Product Knowledge & Sales:
● Develop a deep understanding of the clinics’ product offerings, including skincare products, wellness items, and other treatments.
Administrative Support:
● Assist with administrative tasks such as managing client records, occasionally answering phones, filing and other office duties as needed when you are not addressing ‘Client experience’ needs.
● Collaborate with the front desk team to ensure seamless operations, including handling phone inquiries and providing support as needed.
● Reach out to clients after their visits to gather feedback on their experience and ensure their satisfaction.
Must Haves:
● High School Diploma
● Driver’s License
●A drive to learn and develop continuously
Key Abilities & Remarkable Traits:
● Infectious energy.
● Creative and critical thinking.
● High emotional intelligence skills (empathy, conflict resolution etc.).
● Works well in a fast-paced environment.
● Self-motivated.
● Exceptional interpersonal, communication and empathy skills.
● Passion for providing top-notch customer service in a spa/clinical setting.
● Strong organizational abilities and attention to detail.
● Attention to detail.
What’s in it for you?
Not only are you going to fill up your cup each day but you also get……
● Opportunities for growth
● Educational & training options
● Competitive Benefit Package
● Value & purpose drive work culture
● Experience a dynamic, collaborative, energetic, high-performing team
At Captivating Aesthetics, we are committed to offering our clients an unparalleled, outstanding experience. As a Reception/Concierge, you will play a pivotal role in embodying this commitment and contributing to the clinic’s continued success. If you are enthusiastic, customer-focused, and eager to be part of a dynamic spa team, this might be the right fit for you.
Apply now, and let's create something amazing together!
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:

• Company events
• Extended health care
• On-site parking
• Paid time off
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person