Job Opportunities in Canada
October 9, 2024
Maico Hearing Service
Gander
FULL TIME & OTHER
Patient Care Coordinator
JOB FUNCTIONS:
· Preference is given to applicants with a diploma or degree in administrative, accounting, sales, or customer-oriented field (or possess equivalent work experience).
· Superior telephone skills
· Excellent interpersonal skills that allow effective working relationships with patients and colleagues. This includes listening and problem-solving skills.
· Ability to work effectively with various computer programs.
· Must be able to organize time and prioritize numerous duties within strict deadlines.
· Requires the ability to multitask and deal with numerous interruptions throughout the day.
· Patient-focused and the ability to deal with patients in a warm, caring and respectful manner.
· Must be detailed-oriented and possess excellent note-keeping/documentation skills.
· Must present a positive and professional image of the clinic to all visitors, patients and co-workers.
· Previous experience in a medical or general office setting is an asset.
· Must be able to adapt to ongoing changes and growth in the role & duties.
Job Types: Full-time, Permanent
Pay: $17.00-$19.00 per hour
Benefits:
- Opens and closes the clinic, maintains the cleanliness of the office and sanitizes common areas daily as required.
- Ensures the coffee station, water and supplies are maintained daily.
- Retrieves phones messages and prioritizes and returns phone calls at least twice a day.
- Greets and assists patients who come to the practice.
- Answers multi-line telephone, guides patients to the appropriate services and relays calls and messages.
- Distributes and obtains appropriate forms, including new patient information forms.
- Schedules appointments.
- Prepares new patient files.
- Prints clinician schedules and retrieves patient files for clinicians’ appointments daily.
- Enters and updates patient information and details into the clinic’s management software.
- Feels comfortable collecting and recording payments and closing cash at end of day.
- Administers and manages inbound and outbound mail, including packages, courier services and other correspondence.
- Assists patients with the purchase/pick-up of batteries, supplies, and other items.
- Performs minor hearing aid repairs, hearing aid clean and checks, and hearing aid/app troubleshooting for drop-in appointments.
- Keeps hearing aid lab clean and stocked.
- Scans and files paperwork/reports for clients’ charts as required by clinicians.
- Unpacks and shelves clinical, hearing aid, and office supplies
- Records office supplies to be ordered weekly.
- Enters patients’ battery supply allotments in the clinic’s management software and records when batteries have been provided to patients at appointments or via mail.
- Sanitizes/disinfects and restocks clinical supplies as required.
- Answers electronic inquires in a timely manner.
- Provides administrative support to clinicians whenever possible.
- Contact insurance companies to inquire about patient’s hearing aid coverage
- Prepares travel letters for patients as required.
- Takes on other administrative duties/roles as assigned.
· Preference is given to applicants with a diploma or degree in administrative, accounting, sales, or customer-oriented field (or possess equivalent work experience).
· Superior telephone skills
· Excellent interpersonal skills that allow effective working relationships with patients and colleagues. This includes listening and problem-solving skills.
· Ability to work effectively with various computer programs.
· Must be able to organize time and prioritize numerous duties within strict deadlines.
· Requires the ability to multitask and deal with numerous interruptions throughout the day.
· Patient-focused and the ability to deal with patients in a warm, caring and respectful manner.
· Must be detailed-oriented and possess excellent note-keeping/documentation skills.
· Must present a positive and professional image of the clinic to all visitors, patients and co-workers.
· Previous experience in a medical or general office setting is an asset.
· Must be able to adapt to ongoing changes and growth in the role & duties.
Job Types: Full-time, Permanent
Pay: $17.00-$19.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Day shift
- Monday to Friday
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